Stacy Mathis
Fort Lauderdale,FL
Summary
Lead Behavioral Health Technician with extensive experience. Excelling in interpersonal communication ,and Emotional Stability. While handling treatment and crisis management. Proven track record in multitasking.Developing individualized rapports with clients. Demonstrating to mentoring staff. Enhancing patient outcomes through critical thinking and effective teamwork. Committed to fostering a supportive environment and improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Behavioral Health Technician
Harmony Recovery Group
Fort Lauderdale, FL
02.2022 - 09.2024
- Supervised daily operations of behavioral health programs, ensuring adherence to protocols and quality standards.
- Guided junior technicians in mastering patient care techniques and safety protocols.
- Developed individualized treatment plans in collaboration with healthcare professionals to enhance patient outcomes.
- Conducted regular assessments of patient progress, adjusting strategies to meet evolving needs effectively.
Lead Behavioral Health Technician
Destination Hope
Fort Lauderdale, FL
05.2016 - 07.2022
- Supervised daily operations of behavioral health programs, ensuring adherence to treatment protocols.
- Mentored and trained junior technicians on patient care techniques and safety procedures.
- Developed individualized treatment plans in collaboration with interdisciplinary teams to enhance patient outcomes.
- Trained and mentored new staff on best practices in patient care and safety procedures.
- Conducted assessments to identify patient needs, adjusting treatment approaches as necessary.
- Improved workflow efficiency by streamlining communication between clinical staff and administration.
Customer Service Representative Supervisor
American Red Cross
Fort Lauderdale, FL
07.2012 - 10.2016
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty
- Provided feedback on customer interactions to enhance service quality.
- Identified opportunities for upselling or cross-selling products based on customers'' needs and preferences during calls
- Trained new hires on company procedures, systems, and standards for exceptional customer service delivery in a telemarketing setting.
Education
High School Diploma - Gender Studies
Central Carolina Community College
Sanford, North Carolina, NC06.1987
Skills
- Substance abuse treatment
- Teamwork and collaboration
- Critical thinking
- Behavior observation
- Adaptability and flexibility
- Decision-making
- Medication administration
- Interpersonal skills
- Analytical thinking
- Employee training
- Multitasking Abilities
- Professionalism
- Encouragement and motivation
- Patient counseling
- Emotional intelligence
- Intake assessment
- Crisis management
- Written communication
Timeline
Lead Behavioral Health Technician
Harmony Recovery Group
02.2022 - 09.2024
Lead Behavioral Health Technician
Destination Hope
05.2016 - 07.2022
Customer Service Representative Supervisor
American Red Cross
07.2012 - 10.2016
High School Diploma - Gender Studies
Central Carolina Community College