STACY OATIS
2300 Valentine Ct. New Orleans,LA
Summary
A well versed Administrative Supervisor with over 15 years of experience working in a fast paced clinical environment and a history of achieving exceptional results at all facets of the treatment process; including providing guidance and mentor ship to staff members and delivering excellent customer service to patients.
Overview
16
16
years of professional experience
Work History
Medical Billing Supervisor
LSU Health Sciences Center New Orleans
New Orleans, LA
09.2023 - Current
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- I am also very trustworthy and I always put the needs of my clients or customers first.
- I am reliable because I am always on time, I meet my deadlines, and I deliver high-quality work. I am also committed to my commitments, and I always follow through on my promises.
Medical & Dental Billing Coordinator
Louisiana State University
New Orleans, LA
08.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
Treatment Coordinator
Louisiana Dental Center
New Orleans, LA
04.2022 - 06.2022
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased overall revenue of dental office by achieving production goals set forth by corporate office.
- Responsible for all prior authorizations to insurance carriers.
- Directed patient care by organizing schedules and day-to-day activities for 15 employees.
Front Office Manager
Louisiana Dental Center
New Orleans, LA
04.2016 - 04.2022
- Directly responsible for maintenance and accurate financial accountability for over 15,000 dental records, helping to ensure better than 95% procedure collection rate for insurance and cash patients
- Well equipped Front Desk Manager for Louisiana Dental Center
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Leads staff of 6 employees daily, assuring that all members maintain a high level of professionalism and customer service.
- Serving as patient liaison for Louisiana Dental Center, I can handle all patient billing questions and concerns, and seamlessly address and solve any patient complaints or problems.
Account Manager
Louisiana Dental Center
New Orleans, LA
08.2013 - 04.2016
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Facilitated client satisfaction and renewed customer relations to drive growth
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Administrative Support Team Member
Louisiana Dental Center
New Orleans, LA
11.2007 - 08.2013
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
GED -
Delgado Community College
New Orleans, LA07.2018
Skills
- Ability to Multitask
- Expenditure Authorization
- Time Management
- Decision Making
- Adaptability
Microsoft Office
- Leadership
- Patient Care
- Administrative and Office Support
- Treatment Determination
- Customer Service
Registration and Scheduling
Timeline
Medical Billing Supervisor
LSU Health Sciences Center New Orleans
09.2023 - Current
Medical & Dental Billing Coordinator
Louisiana State University
08.2022 - Current
Treatment Coordinator
Louisiana Dental Center
04.2022 - 06.2022
Front Office Manager
Louisiana Dental Center
04.2016 - 04.2022
Account Manager
Louisiana Dental Center
08.2013 - 04.2016
Administrative Support Team Member
Louisiana Dental Center
11.2007 - 08.2013
GED -
Delgado Community College
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