Stacy Overby
West Jordan,USA
Summary
Customer Service Professional experienced in delivering exceptional customer experiences and building positive business relationships. Demonstrated problem-solving skills and commitment to completing tasks on time while adhering to established processes. Focused on contributing to growth of an organization through exceptional service and relationship management.
Overview
25
25
years of professional experience
Work History
RCA. Mail carrier
USPS
West Jordan, UT
02.2024 - Current
- Delivered mail and packages to residential and commercial addresses, ensuring timely receipt and satisfaction.
- Provided friendly customer service while delivering mail, fostering positive community relations.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Sorted mail using manual processes to enhance organization and streamline distribution.
hospital swing tech
stericycle
Salt Lake City
05.2001 - 01.2024
- Acted as primary backup for hospital services tech, maintaining continuity of care.
- Traveled between healthcare facilities to provide essential service coverage.
- Travels between customer healthcare facilities providing onsite collection & exchange.
- Acquired knowledge of all facilities from Salt Lake to St. George, enhancing service coverage.
- Traveled between healthcare facilities to ensure service continuity.
Retail Reset Merchandiser
ADVANTAGE SOULTIONS
Salt lake city, UT
01.2018 - 01.2021
- Executed full grocery store remodels for various locations.
- Communicated effectively with team members in a fast-paced environment.
- Implemented customer-approved schematics and merchandising plans.
- Collaborated with team in a dynamic and fast-moving setting.
- Restructured merchandise displays in OTC, nonfoods, grocery, refrigerators, freezers, pegboard, and merchandiser for improved visibility.
Warehouse Associate
GOAL ZERO
Draper, UT
11.2016 - 11.2017
- Collected customer information including names, addresses, and product specifications, accurately entering data on order forms to facilitate order processing.
- Filed copies of customer orders in designated folders for easy retrieval. of orders received, or post orders on records.
- Applied identification labels to finished packages, ensuring proper tracking and identification.
- Organized and filed copies of received orders, maintaining accurate records to ensure efficient order tracking.
- Sorted and stocked inventory items to ensure timely availability for production. product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
Assistant Manager
711 ROHAN LLC.
West Jordan, UT
01.2012 - 10.2017
- Managed day-to-day operations including training, ordering, merchandising, and inventory management.
- Provided excellent customer relations & superior customer service.
- Built relationships with vendors and suppliers to facilitate timely product supply. in order to ensure completion of product, promotions, kept high merchandising standards, while maintaining inventory levels.
- Collaborated with vendors and suppliers to complete product deliveries and promotions while upholding high merchandising standards and maintaining inventory levels.
- Managed operational functions, including receiving, backroom organization, vault inventories, and store maintenance to ensure operational efficiency.
Education
High School Diploma -
Valley High school
Sandy, UTSkills
- Mail delivery
- Order processing
- Sorting
- Stocking
- Packaging
- Shipping preparation
- Warehouse operations
- Inventory management
- Safety regulations
- Communication
- Team player
- Fast paced environment
- Superior customer service
- Customer relations
- Vendor engagement
- Route optimization
- Operations management
- Approved schematics
- Planograms
- Resetting OTC
- Nonfoods
- Grocery
- Refrigerators
- Freezers
- Merchandiser
- Waste management
- Computer skills
- Time management
- Time management
Timeline
RCA. Mail carrier
USPS
02.2024 - Current
Retail Reset Merchandiser
ADVANTAGE SOULTIONS
01.2018 - 01.2021
Warehouse Associate
GOAL ZERO
11.2016 - 11.2017
Assistant Manager
711 ROHAN LLC.
01.2012 - 10.2017
hospital swing tech
stericycle
05.2001 - 01.2024
High School Diploma -
Valley High school