STACY PATTURELLI
Peabody,MA
Summary
Client engagement and project management professional supporting municipal operations. Managed client portfolios, coordinated complex technology projects, and improved customer retention and revenue growth. Skilled in stakeholder communication, process improvement, regulatory documentation, project budgeting, risk management, and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Assistant City Clerk
CITY OF PEABODY
Peabody, MA
01.2024 - Current
- Assisted residents with vital records, licenses, and certified document requests.
- Led amendments for vital records to ensure accuracy and compliance.
- Streamlined the marriage license application process by implementing electronic submission and verification workflow
- Performed notary public duties by witnessing signatures and certifying documents in line with state requirements.
- Participate in bi-weekly City Council meetings and support municipal operations and local governance.
Customer Success & Project Management
SIKICH LLP
Boston, MA
01.2010 - 01.2023
- Managed 50–120+ client relationships across multiple organizations, improving retention, satisfaction, and longterm partnership value.
- Oversaw 60+ projects, including ERP implementations, upgrades, server migrations, and SaaS product initiatives, ensuring clear scope, ontime delivery, and strong client alignment.
- Led quarterly business reviews, status meetings, risk assessments, and quality assurance activities to keep projects and accounts healthy.
- Developed project estimates and budgets ranging from $25K to $75K, with consistent accuracy and fiscal oversight.
- Improved product understanding and adoption by translating updates, industry trends, and SaaS concepts into practical guidance for clients.
- Identified client needs and opportunities for expanded services, contributing to year over year sales growth, including more than 10% growth while at RSM.
- Analyzed partner success metrics and customer feedback to strengthen engagement and support business outcomes across diverse client portfolios.
Project Coordinator
PEABODY PUBLIC SCHOOLS
Peabody, MA
01.2016 - 05.2019
- Developed K–5 lesson plans supporting self-directed small-group learning and student engagement.
- Implemented new curriculum designed to enhance interactive learning and classroom participation.
Education
Bachelor of Science - Political Science
Westfield State University
Associate Degree - Paralegal Studies
North Shore Community College
Skills
- Vital records management
- Notary certification
- Process improvement
- Project scheduling
- CRM systems
- Customer assessment
- Contract preparation
- Quote generation
- Team collaboration
- Cross-functional teamwork
- Attention to detail
- Time management
Personal Information
Title: ACCOUNT MANAGEMENT / PROJECT MANAGEMENT / CUSTOMER SUCCESS
KEY WINS & ACCOMPLISHMENTS
- Managed 120+ Microsoft Dynamics GP client relationships while coordinating 20+ ERP projects across multiple regional markets.
- Oversaw 40+ projects with budgets ranging from $25K to $75K, balancing scope, schedules, budgets, risks, and client expectations.
- Managed 50+ customer relationships in a SaaS/customer-success environment, identifying opportunities to expand client value.
- Achieved 10%+ year-over-year sales growth through strategic upselling and cross-selling of ERP cloud computing and managed services.
Timeline
Assistant City Clerk
CITY OF PEABODY
01.2024 - Current
Project Coordinator
PEABODY PUBLIC SCHOOLS
01.2016 - 05.2019
Customer Success & Project Management
SIKICH LLP
01.2010 - 01.2023
Bachelor of Science - Political Science
Westfield State University
Associate Degree - Paralegal Studies
North Shore Community College