Stacy Poulin
Goshen,OH
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Results-driven Demand Manager known for productivity and efficient task completion. Specialize in demand forecasting, inventory management, and cross-functional team collaboration. Excel in communication, problem-solving, and adaptability to drive improvements in supply chain operations.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Initiative Demand Manager
Procter & Gamble Co
Cincinnati, Ohio
06.2024 - Current
- Conducted monthly meetings with key stakeholders to review performance against demand plans.
- Analyzed demand generation campaign performance, targeting key performance indicators to build and refine approaches to optimizing receptivity and interaction from target markets.
- Researched new products and services in order to assess potential demand.
- Tracked changes in consumer behavior and buying patterns in order to adjust forecasts accordingly.
- Performed root cause analysis on discrepancies between actual and planned demand figures.
- Interfaced with company clients and customers to understand needs, drawing on product and industry expertise to guide partners towards exceeding demand generation targets.
- Identified opportunities for process improvements in order to increase efficiencies within the supply chain organization.
- Monitored the impact of promotional activities on demand patterns.
- Implemented strategies to reduce inventory levels while meeting customer service requirements.
- Developed and implemented demand generation plans pursuant to business objectives, evaluating plan efficacy at progress landmarks and adjusting as necessary.
- Created reports to analyze forecast accuracy and identify areas of improvement.
Market Supply Planner
Procter & Gamble Co
Cincinnati, Ohio
12.2018 - 06.2024
- Led supply chain process improvement initiatives, resulting in increased operational effectiveness.
- Investigated alternate sources of supply when necessary due to shortages or delays.
- Monitored stock levels of multiple warehouses, ensuring accurate supply chain information.
- Directed logistics operations, including warehousing and transportation, to enhance distribution efficiency.
- Generated reports showing current inventory levels, forecasted demands and projected orders to support decision making processes.
- Assisted in developing an efficient system for tracking lead time, order cycle time and vendor performance metrics.
- Coordinated with suppliers to ensure timely delivery of goods.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Supported company's business strategy by developing and managing global supply base contributing to growth.
- Identified potential risks in the supply chain and implemented corrective actions accordingly.
- Led team development and training initiatives, enhancing supply chain competency and performance.
- Tracked shipments from vendors, monitored delivery times and provided feedback on performance issues.
- Coordinated product launches, ensuring supply chain readiness to support market entry strategies.
- Evaluated and selected information or other technology solutions to improve tracking and reporting of materials or product distribution, storage or inventory.
- Coordinated with suppliers to ensure raw materials met quality standards and delivery schedules.
- Performed root cause analysis when issues arise within the supply chain network.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.
- Analyzed historical sales data to identify trends in product demand.
- Managed cross-border logistics, including customs compliance and international shipping regulations.
- Provided guidance and training to other team members regarding supply chain best practices.
- Worked closely with warehouse personnel to ensure accuracy of incoming goods against purchase orders.
- Managed end-to-end supply chain operations, ensuring timely delivery of products.
- Ensured compliance with regulatory requirements and industry standards across all supply chain processes.
- Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.
- Developed and implemented supply chain strategies to reduce costs and improve efficiency.
- Oversaw inventory management, optimizing stock levels to meet production demands while minimizing holding costs.
- Analyzed information about supplier performance or procurement program success.
- Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
- Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
- Implemented continuous improvement initiatives aimed at streamlining business processes.
- Analyzed supply chain performance metrics to identify areas for improvement and implement corrective actions.
- Maintained high service levels while minimizing inventory costs through effective management of safety stocks.
- Collaborated with cross-functional teams to develop new purchasing processes and policies.
- Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
- Selected transportation routes to maximize economy, combining shipments or consolidating warehousing and distribution.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Defined performance metrics for measurement, comparison or evaluation of supply chain factors.
- Conducted capacity planning to ensure resources were adequately allocated to meet fluctuating demand.
Customer Service Relationship Manager
Procter & Gamble Co
Cincinnati, Ohio
09.2013 - 12.2018
- Delegated work to staff, setting priorities and goals.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Identified areas where additional training was needed for staff members to provide better support.
- Audited customer account information to identify issues and develop solutions.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Ensured all customers received prompt resolution of their queries or problems.
- Recruited and trained new employees to meet job requirements.
- Established procedures for handling escalated cases from other teams within the organization.
- Advised management on strategic initiatives to enhance the overall customer experience.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Conducted regular review meetings with team members to discuss customer service goals and objectives.
- Maintained accurate records of customer interactions and transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed processes that improved the efficiency of responding to customers' inquiries.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored customer feedback and implemented changes to improve services.
- Coordinated with other departments to ensure successful outcomes for customers' requests or needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed customer data to identify trends and opportunities for improvement.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted in resolving customer disputes in a timely manner.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Created reports outlining key performance indicators, such as response time and customer satisfaction ratings.
- Developed customized solutions based on individual client requirements.
Order Management Analyst
Procter & Gamble Co
Cincinnati, Ohio
01.2011 - 09.2014
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Worked closely with warehouse personnel during peak periods to ensure that all orders are shipped out on time.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Assisted with developing policies and procedures for improving overall efficiency within the Order Management department.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Performed research and analyzed content of records to make disclosure determinations.
- Devised new and improved records management programs to organize and protect data.
- Maintained up-to-date knowledge of industry trends and best practices.
- Developed processes for order management and worked with internal stakeholders to ensure compliance.
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
- Coordinated with vendors to confirm availability of products in a timely manner.
- Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
- Led valuation, due diligence and contracting as part of acquisition process.
- Collected, tracked and evaluated current business and market trend data.
- Liaised between customers, suppliers and logistics partners to manage the flow of goods from production through delivery at customer locations.
- Responded promptly to customer inquiries via phone or email regarding their orders.
- Processed returns and refunds according to established guidelines.
- Generated monthly performance metrics on order fulfillment rates and communicated results to senior management team.
- Researched customer complaints related to order fulfillment delays or quality issues.
- Ensured compliance with applicable laws and regulations pertaining to international trade agreements such as NAFTA or GATT agreements.
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
- Collaborated with accounting team on billing activities associated with completed orders.
- Reviewed customer orders to ensure accuracy of product specifications, pricing and delivery dates.
- Maintained accurate records of all customer orders in the company's CRM system.
Customer Service Representative
Enterprise Rent-A-Car
Cincinnati, Ohio
01.2006 - 01.2011
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Supported sales team members to drive growth and development.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered customer inquiries via phone, email, and chat.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Bachelor of Arts - Middle School Education
Wright State University
Dayton, OH11-2006
Skills
- Demand forecasting
- Data analysis
- Inventory management
- Supply chain optimization
- Customer insights
- Effective communication
- Problem solving
- Strategic planning
- Analytical thinking
- Cross-functional teamwork
- Teamwork
- Self motivation
- Professionalism
- Critical thinking
- Inventory management skills
- Continuous improvement
- Problem-solving abilities
- Problem-solving
- Active listening
- Professional demeanor
- Product knowledge
- Interpersonal communication
- Supply chain management
- Team building
- Project management
- Track shipments
- Goal setting
- Team collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Task prioritization
- Team leadership
- Customer relationship management
- Training development
- Teaching strategies
- Skill building
- Coaching and development
- Teamwork and collaboration
- Adaptability
- Written communication
- Analytical skills
- Relationship building
- Time management abilities
Timeline
Initiative Demand Manager
Procter & Gamble Co
06.2024 - Current
Market Supply Planner
Procter & Gamble Co
12.2018 - 06.2024
Customer Service Relationship Manager
Procter & Gamble Co
09.2013 - 12.2018
Order Management Analyst
Procter & Gamble Co
01.2011 - 09.2014
Customer Service Representative
Enterprise Rent-A-Car
01.2006 - 01.2011
Bachelor of Arts - Middle School Education
Wright State University