Stacy Rademaker
CenterWell Pharmacy
Peoria,AZ
1
Certification
18
years of professional experience
Results-driven Pharmacy Practice Professional with extensive audit experience at CenterWell Pharmacy. Proven ability to enhance operational efficiency through teamwork and collaboration. Consistently achieving timely completion of audits and improving processes. Skilled in critical thinking and privacy breach management. Committed to fostering positive relationships and delivering exceptional service.
Work History
Pharmacy Practice Professional - Traditional Mail Audits
8 Years 7 Months- Manage Pharmacy Audits for Traditional Mail audits from Humana Pharmacy Solutions and 3rd party auditors.
- Track and record audit trends and potential improvement opportunities to minimize audit loss.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Leader- Transactional Specialist
12 Years 3 Months- Led team in implementing process improvements to enhance operational efficiency. ( promoted to TL in December 2014)
- Trained and mentored new staff on pharmacy protocols.
- Managed daily workflow to ensure timely completion of AR adjustments, claims, and member escalations.
- Developed training materials to support ongoing staff development and knowledge retention.
- Kept policies and procedures updated and created new policies when needed.
- Created monthly scorecards, tracked associate progress, and assisted in monthly, mid year, and yearly reviews.
Dr Call Phones
1 Year 1 Month- Took incoming calls from physician offices for prescription clarification, new prescriptions, and status checks on member orders.
- Efficient in CCP2, POE, RTP, ANS refills, and MDO updates.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Pharmacy Technician
4 Years 5 Months- Accurately processed prescription orders, ensuring compliance with legal and safety standards.
- Managed inventory levels, restocked shelves, and organized pharmaceutical supplies efficiently.
- Maintained patient records and handled insurance verifications to streamline billing processes.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Monitored medication expiration dates and conducted regular audits of pharmaceutical inventory for accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Il Walgreens from October 2008-July 2012.
Education
No Degree - General Studies
- PTCB Certification
Skills
Friendly
positive attitude
Teamwork and collaboration
Extensive audit experience
Privacy breach experience
Certification
PTCB
AZ Pharmacy Technician
Timeline
Pharmacy Practice Professional - Traditional Mail Audits
CenterWell Pharmacy
01.2018 - CurrentRead More
Team Leader- Transactional Specialist
CenterWell Pharmacy
05.2014 - 2018Read More
Dr Call Phones
CenterWell Pharmacy
04.2013 - 05.2014Read More
Pharmacy Technician
Walgreens
10.2008 - 03.2013Read More
Rock Valley College
No Degree from General Studies
Read More
PTCB
from PTCB Certification
Read More