Luz Maria Vicente
Rochester,NY
Summary
Dynamic individual with hands-on experience in Pharmacy and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Bilingual in Spanish. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Mail Order Representive
Wegmans
07.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with mail orders.
- Facilitated resolution of payment disputes or discrepancies by collaborating with billing departments and providing necessary documentation when needed.
- Ensured customer satisfaction by addressing and resolving order-related issues in a timely manner.
- Managed incoming phone calls from customers seeking information about products or placing mail orders effectively and courteously.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Pharmacy Technician
Wegmans
03.2007 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Mentored new pharmacy technician instructors on best teaching practices, contributing to their professional growth and success within the program.
Education
High School Diploma -
Rafael Lopez Landron
Guayama, PRSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Bilingual fluency in Spanish
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Mail Order Representive
Wegmans
07.2025 - Current
Pharmacy Technician
Wegmans
03.2007 - 07.2025
High School Diploma -
Rafael Lopez Landron
Similar Profiles
Keturah WestKeturah West
Digital Fulfillment (Catering) & Cashier at WegmansDigital Fulfillment (Catering) & Cashier at Wegmans
Alex ReedAlex Reed
Seafood Team Member at WegmansSeafood Team Member at Wegmans
Julissa BlakesJulissa Blakes
Cashier at WegmansCashier at Wegmans
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target
Kerry FlanneryKerry Flannery
Teacher Assistant at Penfield Central School DistrictTeacher Assistant at Penfield Central School District