Stacy Rodenbough
Elkhorn,NE
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Nebraska Medicine, enhancing workflow efficiency and customer satisfaction. Skilled in medication dispensing and insurance billing, I excel in problem-solving and delivering exceptional service. Committed to patient confidentiality and optimizing pharmacy operations, I consistently improve processes to support healthcare excellence.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Accomplished and certified Pharmacy Technician with over 15 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Nebraska Medicine
07.2024 - Current
- Implemented workflow improvements that reduced processing time for prescriptions by streamlining tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Patient Attendant
Nebraska Medicine
07.2023 - 07.2024
- Assisted nursing staff in patient care activities, ensuring comfort and safety for patients.
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient needs.
- Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
- Collaborated effectively with interdisciplinary healthcare teams to provide comprehensive patient care throughout hospitalization.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Certified Pharmacy Technician
Walmart
03.2008 - 07.2023
- Assisted pharmacists in patient consultations, improving medication adherence through effective communication.
- Trained new pharmacy technicians on proper dispensing procedures and safety measures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored medication storage conditions, ensuring optimal environment for pharmaceuticals' efficacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Department Manager
Walmart
03.2001 - 03.2008
- Led daily operations to optimize workflow and enhance team performance.
- Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
- Developed training programs to mentor staff on operational best practices and safety protocols.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Applied Science - Medical
Metropolitan Community College
Omaha, NE06-2016
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Workflow optimization
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Nebraska Medicine
07.2024 - Current
Patient Attendant
Nebraska Medicine
07.2023 - 07.2024
Certified Pharmacy Technician
Walmart
03.2008 - 07.2023
Department Manager
Walmart
03.2001 - 03.2008
Associate of Applied Science - Medical
Metropolitan Community College