Stacy Selig
Greenville
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Bartender
Buffalo Wild Wings
Greenville
06.2018 - Current
- Mixed and served beverages according to established recipes and standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide exceptional service and build rapport.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Trained new bartenders on company policies and drink preparation techniques.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
Greenville High School
Greenville, OHSkills
- Beverage preparation
- Customer engagement
- Cash handling
- POS operation
- Customer relationship management
- Time management
- Staff training
- Menu knowledge
- Problem solving
- Effective communication
- Upselling techniques
- Clear and effective communication
- Identification verification
- Outstanding customer service
- New hire training
- Suggestive selling
- Responsible alcohol service
- Excellent judgment
- Customer service
- Performance improvement
- Highly reliable
- Payment processing
- Point of sale systems
- Team player attitude
- Salesmanship
- Cleanliness and hygiene
- Anticipating guest needs
- Memory retention
- Professional appearance
Certification
- Serv Safe Certificate Trained
Timeline
Bartender
Buffalo Wild Wings
06.2018 - Current
Greenville High School