Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Stacy Shields

Plainfield,IN

Summary

Dynamic Store Manager with proven expertise at Ram Liquidators in enhancing customer satisfaction and streamlining operations. Skilled in inventory management and team leadership, I excel in fostering positive customer relations and resolving issues efficiently. Recognized for training and mentoring staff, ensuring a motivated team dedicated to exceptional service.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

23
23
years of professional experience

Work History

Store Manager

Ram Liquidators
08.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Server/Bar Tender

Ram Brewery
09.2015 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server/Bar Tender

Longhorn Steakhouse
08.2002 - 08.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Fairmont High School
Kettering, OH

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • POS systems
  • Team motivation

Timeline

Store Manager

Ram Liquidators
08.2020 - Current

Server/Bar Tender

Ram Brewery
09.2015 - 03.2020

Server/Bar Tender

Longhorn Steakhouse
08.2002 - 08.2015

High School Diploma -

Fairmont High School

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Stacy Shields