Stacy L Sloan
Savannah,Ga
Summary
To seek a position where I can demonstrate my professional, reliable and enthusiastic, able to offer all a cordial and professional welcome, backed by 20+ years of experience in assisting customers and colleagues in offices. Always show a positive and optimistic attitude in interactions with customers, answering calls and taking care of clients. Organizational leadership, strong negotiating skills and strong motivation combined with a spirit of adaptation and solid management and operational skills at the service of a company for the achievement of the set objectives.
Overview
21
21
years of professional experience
Work History
Workers Compensation Coordinator
Optim Orthopedics
Savannah, Georgia
05.2017 - Current
- As a workers compensation coordinator, I oversee compensation and benefits programs for an organization
- My responsibilities are to review records, investigate claims, and assist in the evaluation of current offerings
- I regularly use data and cost analysis to compare and evaluate benefits plans
- Other duties I do include ensuring organizations comply with federal laws, prepare reports that summarize my analysis, and make recommendations to the HR department
- I also keep track of each employee’s company classification and salary to ensure they receive proper compensation
- In some cases, I might aid in an investigation by determining the accuracy of a claim.
Appointment Secretary
Optim Orthopedics
Savannah, Georgia
07.2016 - 05.2017
- I answered the telephone using standard greeting, determined callers need and address or route call appropriately, and scheduled patient appointments in a prompt, pleasant and helpful manner following physician protocols
- I answered patient and outside facilities questions and processed electronic fax documents
- I addressed appointment cancellation, reschedules, confirmations (via telephone, email, portal, direct message, electronic fax, patient communication system) and prepared patient portal letters to be mailed
- I ensured that all call information was provided to requested individuals.
Front Desk Clerk
Optim Orthopedics
Savannah, Georgia
12.2015 - 07.2016
- As a front desk representative, I was responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities
- I worked with customers and visitors of the business daily
- I also interact with various vendors and delivery services due to signing for packages and supply orders.
Client Service Rep II
UF Health Oncology
Jacksonville, Florida
03.2013 - 11.2015
- As a customer service representative II, I responded to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
- I resolved mostly routine and some non-routine, more complex problems and communicated solutions or requested information to the customers
- Being a customer service representative, I analyzed all customer’s service needs and refers to other service or technical departments for follow up as needed
- I used customer relationship application and database to record activities and research product information
- I worked under moderate supervision and did typical reports to my supervisor.
Certified Health Unit Coordinator
Memorial Health
Savannah, Georgia
03.2003 - 03.2013
- As a certified health unit coordinator, I performed a range of duties including maintain medical files, served as receptionist, and coordinated patient procedures
- I ensured administrative operations ran efficiently in the clinical setting such as a hospital
- My duties included planning patient activities, updated medical files, and resolved patient complaints
- I communicated with patients, families, medical staff, and caregivers to guarantee smooth operations
- I planned patient procedures and ordered medical equipment, supplies, and infrastructure for the hospital
- I also resolved all patient complaints and collect reviews to help improve functionality while assisting patients with important hospital forms and inform
- Them about the procedures of the hospital.
Timeline
Workers Compensation Coordinator
Optim Orthopedics
05.2017 - Current
Appointment Secretary
Optim Orthopedics
07.2016 - 05.2017
Front Desk Clerk
Optim Orthopedics
12.2015 - 07.2016
Client Service Rep II
UF Health Oncology
03.2013 - 11.2015
Certified Health Unit Coordinator
Memorial Health
03.2003 - 03.2013