Nicole Mary Lippert
North Bellmore,NY
Summary
Dedicated and driven student with a passion for nursing and patient care. Committed to continuous learning and skill development to deliver the highest level of care. Detail-oriented with excellent observation and organization skills, coupled with strong communication abilities. Collaborative team leader fostering patience, self-advocacy, and autonomy among peers while approaching each situation, patient and colleague with empathy and cultural responsiveness.
Overview
5
5
years of professional experience
Work History
Workers Compensation Coordinator
Total Physcial Therapy
06.2024 - Current
- Verified patients claim and ensured patient was insured under the workers compensation board
- Understood and maintained patients treatment within the New York State medical guidelines and if further treatment was needed ensure proper extensions had taken place
- Communicated with adjusters and insurance representatives to enure proper treatment
- Communicated with adjuster regarding bill status and denial reasoning to rectify payments
- Communicated board regulations and protocol to patients to help them further understand their claim
- Advocated for patients treatment to ensure they are given the proper visits needed to regain prior injury status
- Communicated with doctors office to ensure authorization was submitted properly and timely for review
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Physical Therapy Aide/Receptionist
First Step Physical Therapy
02.2023 - 06.2024
- WebPT system and HEP2GO programs
- Schedule/change patient appointments
- Work front desk assisting patient needs and checking in for appointments collecting co pays
- Checking patient statements and collecting balance
- Check explanation of benefits and file correctly
- Verify insurance/Workers Compensation/No Fault for medical coverage
- Communicate with adjusters regarding medical coverage and authorizations
- Submit and obtain authorizations
- Faxing/Scanning/Filing
- Discharge/breakdown patient charts and check for Medicare compliance
- Create new patient charts for new patients
- Communicate with surgeons and doctors offices regarding prescriptions and plan of care
- Assist patients with exercise programs under physical therapist
- Oversee daily activities and assist team members
- Train new employees on daily duties
Counter Manager and Delivery Driver
Vincenzo’s Pizzeria
11.2019 - 07.2023
- Oversee restaurant inventory and supplies to maintain effective daily operations
- Manage all cash and credit transactions and perform day-to-day clerical work
- Investigate and resolve customer issues ensuring good customer service
- Assist manager with restaurant management and inventory of supplies
Line Worker
Chipotle Restaurant
03.2021 - 08.2021
- Took orders, prepared meals, packaged food items, and rang up customer purchases
- Prepared food and ingredients
- Opened and closed the store following security protocols
- Cleaned and maintained serving areas and customer tables
Lead Hostess
Bracco’s Clam and Oyster Bar and Restaurant
05.2020 - 08.2020
- Managed shift team and scheduling of tables, electronic reservation system, and boat arrivals
- Resolved conflicts with employees, patrons and scheduling
- Seated and assisted customers to tables
- Bussed tables and assisted waiting staff going above and beyond my job description
- Communicated with guards for security needs of the establishment
Education
Bachelor of Science - Exercise Science
University of Delaware
Newark, DE02.2023
Skills
- Policy Interpretation
- Claims Management
- Workers' Compensation Laws
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Multitasking
- Organizational Skills
- Effective Communication
- Task Prioritization
Activities
- Disabilities Scholar at UD, 08/20, 02/23, Advocate for Disabilities Awareness and Accessibility in the University environment and broader community. Attended Community and virtual events to educate and discuss disability advocacy and understanding.
- Amputee Soccer–Volunteer, New York Metro Men’s Team, 01/24, Present, Set up drills/ Agility testing for players, Assisted with crutch malfunctions and preparing the team for practice, Assist coach with daily practice performance and proficiency, Teach beginning soccer skills to young amputees who come to practice to observe/learn
Languages
English
Native or Bilingual
Timeline
Workers Compensation Coordinator
Total Physcial Therapy
06.2024 - Current
Physical Therapy Aide/Receptionist
First Step Physical Therapy
02.2023 - 06.2024
Line Worker
Chipotle Restaurant
03.2021 - 08.2021
Lead Hostess
Bracco’s Clam and Oyster Bar and Restaurant
05.2020 - 08.2020
Counter Manager and Delivery Driver
Vincenzo’s Pizzeria
11.2019 - 07.2023
Bachelor of Science - Exercise Science
University of Delaware
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