STACY SOUZA
Summary
Drive comprehensive content strategies that elevate developer experience and support AI systems. Foster collaboration across engineering, product, and design teams to ensure alignment with product strategy, resulting in substantial user engagement and documentation effectiveness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Writer / Content Designer
Reddit, Inc.
2022.10 - Current
- Directing Developer Platform documentation and content strategy, owning information architecture, feature content, and release communications. Impact: scaled developer documentation to 185% growth in active users and 236% YoY increase in engagement, with 85% of user questions resolved at high confidence via kapa.ai.
- Leading enterprise documentation and content strategy for new Developer Platform Data APIs, including information architecture, feature content, and technical marketing materials. Impact: contributed to growth in recurring data-licensing revenue and enabled high-value non-commercial research use cases.
- Driving UX content strategy and collaborating on gameplay development for r/Syllo, a flagship daily Reddit game, including writing hundreds of games, defining quality bars, and using analytics and community feedback to continuously improve the experience. Impact: contributed to product growth, resulting in 10.5M views and 143K DAU.
- Leading development of an internal documentation portal to build a living system that codifies workflows, standards, and institutional knowledge and structures content for LLM consumption to enable high-quality AI-assisted support.
- Defining the Tech Writing at Reddit strategy, creating actionable leadership paths for junior writers and establishing standards and mentorship practices that influence technical writing across multiple teams.
Technical Writer
Level, Inc.
2022.03 - 2022.08
- Directed evaluation and selection of documentation tooling and established scalable internal API documentation standards for fintech products in the healthcare payments space, ensuring alignment with engineering and compliance requirements.
- Defined and implemented enterprise-wide documentation governance, including a style guide, controlled glossary, and end-to-end content lifecycle processes to ensure accuracy, consistency, and continuous updates across financial product documentation.
UX Technical Writer
Poly
Santa Cruz, California
2017.07 - 2022.02
- Established and led content design strategy within the Design organization at Poly/Plantronics, shaping how design intent was translated into scalable software and hardware product experiences across a global portfolio.
- Drove cross-functional alignment with design, engineering, and product leadership to define clear, consistent UX language, including system-wide labels, settings nomenclature, and interaction copy across multiple audio/video platforms.
- Directed end-to-end content development across software UIs, companion apps, marketing materials, and digital channels, ensuring a cohesive and compelling voice across all customer touch points.
Product Documentation Manager
[24]7.ai
Campbell, California
2014.05 - 2017.07
- Built and led a global documentation team, establishing operating rhythms, hiring practices, and editorial standards to ensure consistency and accuracy across regions, products, and AI-driven experiences.
- Established the foundational documentation strategy by designing a scalable information architecture, creating reusable templates, and defining style and voice guidelines to support both legacy platforms and next-generation LLM-based conversational AI products.
- Led end-to-end documentation development for new product features and capabilities, translating complex NLP/LLM system behavior into clear, structured content for internal and external stakeholders.
- Partnered cross-functionally with software engineers, product managers, solutions engineers, and customer success teams to align on technical requirements, system dependencies, and conversational AI training needs across multiple product surfaces.
- Drove the strategy, design, and launch of an internal developer documentation portal, including roadmap definition, information architecture design, and creation of core content to accelerate engineering and LLM training workflows.
Technical Writer
Dialogic
2011.06 - 2014.05
- Led information architecture design and content development for new session border controller (SBC) security products, aligning documentation with product, engineering, and security requirements to support successful product launches.
- Directed end-to-end documentation strategy for a complex IP softswitch platform, establishing scalable content frameworks to support telecom infrastructure and enterprise deployments.
Freelance Technical Writer
Esatto Technical Writing
2009.06 - 2011.05
- Designed and delivered internal technical training programs for AutoCAD chip design software, applying instructional design principles and Information Mapping methodologies to create structured, high-impact learning content.
- Directed the development and lifecycle management of complex documentation sets for network bandwidth management systems and VoIP softswitch platforms, ensuring accuracy, usability, and alignment with engineering and customer needs.
Education
Bachelor of Arts - English, Concentration in Career Writing
San Jose State University
San Jose, CASkills
- AI & LLM Content Strategy
- Developer Experience (DX)
- Information Architecture
- Structured Content Design
- API & Developer Documentation
- Technical & UX Writing
- Information Mapping
- Content Governance & Operations
- Knowledge Management
- Documentation Portals
- Documentation Tooling
- Enterprise Documentation
- Release Communications
- Content Lifecycle Management
- Style Guidelines
- Product Strategy
- User Research
- Analytics-Informed Content
- Technical Marketing
- Cross-Functional Leadership
- Mentoring & Team Leadership
Certification
- Technical Writing Certification, San Jose State University
- Master UX Certification: Interaction Design Specialty, Nielsen Norman Group
Timeline
Senior Technical Writer / Content Designer
Reddit, Inc.
2022.10 - Current
Technical Writer
Level, Inc.
2022.03 - 2022.08
UX Technical Writer
Poly
2017.07 - 2022.02
Product Documentation Manager
[24]7.ai
2014.05 - 2017.07
Technical Writer
Dialogic
2011.06 - 2014.05
Freelance Technical Writer
Esatto Technical Writing
2009.06 - 2011.05
Bachelor of Arts - English, Concentration in Career Writing
San Jose State University