Jennifer Morales
Evans,GA
Summary
I help companies turn complex systems into clear, usable documentation,and increasingly, I help them integrate AI into how that work gets done.
I'm a technical writer with experience across API documentation, developer guides, knowledge bases, and large-scale content systems. I've worked with SaaS and enterprise teams to audit, restructure, and scale documentation across hundreds of articles.
In addition to documentation, I specialize in applied AI:
- Building custom AI agents and workflows
- Prompt engineering for consistent, high-quality outputs
- Automating documentation and research processes
- Training teams to effectively use AI in daily work
At Vertex, I led AI enablement initiatives, created internal training programs, and helped drive company-wide adoption of AI tools. I also built and supported AI systems used across teams, combining technical writing with real-world implementation.
I've successfully delivered:
- API documentation and developer guides
- Knowledge base audits and restructuring (200+ articles)
- AI-driven workflows and automation
- Research-driven content on emerging technologies
- Patent and technical documentation
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Writer III
Fifth Third Bank
09.2024 - Current
- Owned end-to-end technical documentation for developer-facing products, including API documentation, integration guides, and release notes
- Partnered closely with engineering, product, and stakeholders to translate complex backend systems and API functionality into clear, usable documentation for technical users
- Created and maintained API documentation using tools such as ReadMe and Postman, ensuring accuracy, usability, and alignment with evolving systems
- Developed structured developer guides and onboarding materials to support client integrations and reduce implementation friction
- Managed multiple concurrent documentation projects across the SDLC, from initial requirements through publication and post-release updates
- Conducted documentation audits and updates to improve clarity, consistency, and overall user experience across technical content
- Collaborated with cross-functional teams to identify documentation gaps and proactively deliver solutions
- Produced diagrams and visual documentation to support complex workflows and system understanding
- Contributed to release readiness by documenting new features, updates, and system changes in coordination with development teams
- Ensured documentation met high standards for accuracy, completeness, and usability in a regulated banking environment
Technical Writer, AI Enablement Lead, Scrum Master
Vertex Inc
King Of Prussia, PA
09.2022 - 04.2026
- Delivered technical documentation and research content across AI, LLMs, and enterprise systems
- Led development and rollout of internal AI solutions, including a GPT-based LLM (“Violet”), driving company-wide adoption
- Built custom AI agents, automations, and prompt engineering frameworks to improve operational efficiency
- Led AI adoption initiatives as part of AI Champions, designing training programs, demos, and internal enablement strategies
- Managed cross-functional Agile teams (engineering, AI, architecture) and delivered complex projects end-to-end
- Facilitated sprint ceremonies and ensured on-time delivery across multiple concurrent initiatives
- Authored patent documentation supporting technical innovation and IP development
- Improved documentation systems, knowledge bases, and onboarding processes at scale
Technical Writer (Contractor)
Brightwell Payments
Remote
05.2022 - 09.2024
- Created integration documentation that enabled clients to successfully integrate in 1/10th of the time.
- Wrote and edited technical documents, including API reference materials, Getting started guides, Compliance documentation, integration, and product manuals.
- Wrote, edited, and maintained all documentation sites (ReadMe.io).
- Experience integrating numerous types of language into documentation (ie XML, Json, Swift 5, Groovy, etc.)
- Determined the type of publication that will best serve the project requirements.
- Converted documents into markdown format for development documentation site.
- Updated, Organized, and Maintained API collections within various programs, including Postman, Readme, and GitHub.
- Met with engineers, programmers, and project managers to learn about specific products or processes.
- Researched product samples to fully understand the product.
- Assessed the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
- Planed writing processes, set timelines, and deadlines.
- Established syntax for documentation and created a style guide to maintain uniformity
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Technical Writer and Project Manager
Concourse Labs
Remote
01.2021 - 05.2022
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Managed over 20 Sprints, completing projects successfully
- Aiding in procurement of millions in funding
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Analyzed developments in field to update instruction literature
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Organized material to research and complete writing tasks.
- Organized material to research and complete writing tasks
- Carefully documented technical workflows in private wiki for education of newly hired employees
Curriculum and Comprehension Exam Writer
11 Plus CEM
Remote, NC
01.2020 - 12.2021
- Created over 4,000 individual Comprehension Exams with sample answers.
- Wrote over 1,400 Creative Writing stories with specific vocabulary words embedded in each.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Coordinated with project management staff on database development timelines and curriculum scope.
- Coordinated with project management staff on database development timelines and curriculum scope.
College Instructor
Miller-Motte
Fayetteville, NC
01.2020 - 09.2021
- Led and prepared lectures for English classes, including Integrated reading and writing courses.
- Led and prepared lectures for Communications classes, including interpersonal communications courses.
- Led and prepared lectures for Commuter Applications classes, including Practical Computer Applications courses.
- Impartially evaluated papers, projects and homework assignments.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
- Developed team communications and information for faculty and adjunct meetings.
- Assisted and identified at-risk students to eliminate student barriers to learning.
English Instructor
Fayetteville Technical Community College
Fayetteville, United States
06.2017 - 01.2020
- Provided instruction face-to-face, hybrid, online for courses in English, Reading, Technical Communication, and Creative Writing
- Developed lesson plans, organized courses, and kept students on-task
- Mentored struggling students one-on-one regarding course materials and other academic issues
- Maintained low attrition rate and high retention rate
- Taught Creative Writing, College Composition, Integrated Reading, as well as developmental English
- Planned, prepared and delivered lessons on Creative Writing, College Composition, Integrated Reading, Literature, and Developmental English to 30 students per class daily
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest
- Initiated, facilitated and moderated classroom discussions for college-level English students
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course
Technical Writer (Contractor)
Upwork
Remote, CA
02.2017 - 11.2019
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Organized material to research and complete writing tasks.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Developed team communications and information for meetings.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Presented new technology and drafted white papers and other technical documents to complete packages.
English & Reading Instructor
Augusta Technical College
Augusta, GA
05.2016 - 01.2018
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for 245 students per semester.
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
- Instructed classes of up to 40 students on principles and strategies of Effective College Composition.
- Used Blackboard, Moodle, and Canvas to prepare lectures, course materials and lessons.
- Planned coursework to introduce students to 18 pieces of important American and European literature.
English Instructor
Aiken Technical College
Aiken, SC
01.2016 - 05.2016
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Delivered 40 hours per week of classroom lectures, instructing over 35 students per semester in English and Creative Writing.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Made use of available technologies in daily learning, such as Google Meet, Docs, Sheets, Slides, and Gmail.
Education
M.D. - Forensic Psychology
Walden University
Minneapolis, MN08-2020
Master of Arts - English & Creative Writing
Southern New Hampshire University
Manchester, NH04-2015
Bachelors of Arts - English
University of Alaska Anchorage
Anchorage, AK05-2012
Skills
- Technical Writing/Developer Documentation
- Knowledge Base Development & Optimization
- Release Notes & Product Documentation
- Technical Research & Analysis
- Prompt Engineering
- Large Language Model (LLM) Optimization
- AI Documentation Optimization (for search & retrieval)
- LLM Evaluation & Response Analysis
- AI Content Generation & Quality Control
- Custom AI Agent Development
- AI Workflow Automation
- Generative AI Tools (ChatGPT, Gemini, etc)
Affiliations
- National Society of Leadership and Success Member
- Georgia Association for Developmental Education: GADE Member
Certification
- SCM- certified Scrum Master (SSI) · May 2022 · No Expiration
- PMP - Project Management Professional (Google) · May 2022 · No Expiration
- Blackboard Certified Instructor (tiers 1-3)
- Excellence in Teaching Certification
- Online Instructor Certification
- Google Classroom Educator
- First aid and CPR certified
Timeline
Technical Writer III
Fifth Third Bank
09.2024 - Current
Technical Writer, AI Enablement Lead, Scrum Master
Vertex Inc
09.2022 - 04.2026
Technical Writer (Contractor)
Brightwell Payments
05.2022 - 09.2024
Technical Writer and Project Manager
Concourse Labs
01.2021 - 05.2022
Curriculum and Comprehension Exam Writer
11 Plus CEM
01.2020 - 12.2021
College Instructor
Miller-Motte
01.2020 - 09.2021
English Instructor
Fayetteville Technical Community College
06.2017 - 01.2020
Technical Writer (Contractor)
Upwork
02.2017 - 11.2019
English & Reading Instructor
Augusta Technical College
05.2016 - 01.2018
English Instructor
Aiken Technical College
01.2016 - 05.2016
M.D. - Forensic Psychology
Walden University
Master of Arts - English & Creative Writing
Southern New Hampshire University
Bachelors of Arts - English
University of Alaska Anchorage
Technical Experience
AI and Machine Learning
- Large Language Models (LLMs)
- Prompt Engineering
- AI Documentation Optimization
- LLM Evaluation & Response Analysis
- Generative AI (ChatGPT, Gemini)
- AI Workflow Automation
- Custom AI Agents
Documentation and Developer Tools
- ReadMe.io
- Swagger / OpenAPI Documentation
- Postman
- Markdown
- API Documentation & Developer Portals
Development and Technical Environment
- REST APIs
- JSON, XML, YAML
- Python (working knowledge)
- HTML
- SDK Documentation
- SaaS Platforms
Cloud and Infrastructure
- AWS
- Azure
- Google Cloud Platform (GCP)
- Kubernetes
- CI/CD Concepts
Tools and Collaboration
- Jira
- Confluence
- SharePoint
- Git / GitHub