Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
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Natalie Case

Natalie Case

Stockton

Summary

Accomplished Technical Writer with a proven track record at Quantcast, enhancing documentation efficiency and user engagement through expert content editing and targeted content planning. Spearheaded a 75% increase in internal use by innovating with AI chatbot integration and Document 360. Known for exceptional collaboration skills and a knack for turning complex information into accessible content.

Overview

12
12
years of professional experience

Work History

Technical Writer III

Quantcast
09.2021 - 02.2025
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Transitioned more than 500 articles from Zendesk to Document 360, added an AI chatbot, driving a 75% increase in internal use. and delivering 100+ percent findability.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.

Technical Writer

Panoply
06.2020 - 08.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
  • Streamlined internal processes by creating detailed standard operating procedures for various departments.
  • Transitioned the Help Center from a homegrown solution to Documents 360.

Senior Technical Writer II

RichRelevance
08.2016 - 05.2019
  • Championed continuous improvement initiatives within the documentation team, resulting in more streamlined processes and higher-quality outputs.
  • Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
  • Supported customer support teams with tailored documentation to help them fully understand product capabilities leading to decreased time spent per ticket.
  • Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.

Education Content Manager

Birst, Inc
06.2013 - 01.2016
  • Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
  • Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Edited and proofread content for accuracy and readability.
  • Conducted research and collaborated with subject matter experts to develop accurate content.
  • Developed a comprehensive content calendar for consistent publishing and improved audience engagement.
  • Created video tutorials to accompany written documentation, providing users with multiple learning modalities.
  • Led training sessions for junior technical writers, improving overall quality of documentation.
  • Managed documentation projects from concept to completion, meeting all deadlines.

Education

Bachelor of Science - Business Administration

DeVry
Newark
06-2006

Skills

  • Content Editing
  • Peer Review Management
  • Targeted Content Planning
  • Proficient Technical Writing
  • Skilled in Microsoft Office 365
  • Document 360
  • Zendesk
  • Pendo
  • Google Suite
  • Engaging Audience Communication
  • Effective Instructional Design
  • Help Center Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Flexible work hoursPaid time offWork from home option401k match

Software

Microsoft Office

Document 360

Pendo

Google Suite

Zendesk

MindTouch

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