Joshua Leuschner
Catonsville,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure IT or Technical Writing position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Technical Writer III
Adventure Technology Services
09.2023 - Current
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Organized material to research and complete writing tasks.
- Edited and proofread technical documents for accuracy and consistency.
- Observed in-progress operations to identify important steps for technical instructions.
- Excellent communication skills, both verbal and written.
Staff Officer
Department of Defense
10.2021 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information
- Collaborated with various departments to complete assigned tasks
- Maintained and updated office records, both digital and physical
- Reviewed files, records and other documents to obtain information to respond to requests
- Input data into spreadsheets and databases.
Administrative Specialized Services
Department of Defense
03.2019 - 10.2021
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Identified issues, analyzed information and provided solutions to problems
- Developed strong communication and organizational skills through working on group projects
- Strengthened communication skills through regular interactions with others
- Detail-oriented with a strong work ethic
- In charge of semiannual inventory of products and services.
Office Manager
Department of Defense
03.2017 - 03.2019
- Managed office operations while scheduling appointments for managers
- Managed schedules for deputy chiefs and chiefs
- Completed clerical tasks such as filing, copying, and distributing mail
- Organized events and meetings
- Maintained and updated office records, both digital and physical
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Purchased and maintained office supplies
- Edited and proofread documents for accuracy and completeness
- Assisted with onboarding of new employees
- Supported staff on special assignments and ad hoc projects
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority for out-of-office events.
Metrics Analyst
Department of Defense
05.2015 - 10.2016
- Tracked key metrics and developed spreadsheets and data models
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions
- Utilized specialized software to capture and process data
- Developed several projects to track call-in data for data ingest.
Resource Management
Department of Defense
05.2014 - 06.2015
- Signed interested personnel up for classes
- Briefed old and new employees about the division
- Undertook the largest removal of personnel from the classroom databases in order keep such databases up to date.
Computer Analyst / Master Systems Specialist
Department of Defense
06.2005 - 05.2014
- Used diagnostic tools to identify hardware failures and replace nonfunctional components
- Linked computers to network and peripheral equipment
- Set up and maintained user accounts and client access
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
- Hands-on mainframe, computer, and network maintenance on request
- Scrutinized network and telecommunication systems
- Provided on-demand customer service to customer advocates, information consumers, military, and general office population
- Acted in capacity as the senior supervisor during weekends
- Re-engineered existing computer systems to promote ease-of-use and improve system security
- Executed technology implementation projects with minimal downtimes and business disruptions
- Some ITIL ServiceNow Experience
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered services to customer locations within specific timeframes.
Office Assistant (Internship Program)
Department of Defense
08.2004 - 06.2005
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Maintained and updated office records, both digital and physical
- Collaborated with various departments to complete assigned tasks
- Supported staff on special assignments and ad hoc projects
- Input data into spreadsheets and databases
- Created and maintained detailed records of all office activities
- Packaged Classroom material
- General Office Administration Tasking
- Handled Visitor Requests
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail
- Delivered clerical support by handling range of routine and special requirements
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
High School Diploma -
Western School of Technology And Environmental Sciences
Catonsville, Maryland06.2005
Skills
- Languages
- Security best practices
- Technical Support
- Help desk support
- Presentation design
- Clear oral/written communication
- Sorting and labeling
- Problem-Solving
- Data Entry
- MS Office
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Interpersonal Communication
- Administrative support
- Proofreading
- Creative writing
- Technical Writing
- Good communication skills
- Telephone etiquette
- Written Communication
- English
- Database Management
Purpose
To seek and maintain full-time position that offers professional challenges that utilize interpersonal communication skills, excellent time management skills, and problem-solving skills.
Awards
- 2005-05 Successful Completion of the High School Workstudy Program
- 2005-06 Star Award for Professional Services
- 2016-05 Time Off Award (8 Hours)
- 2020-03 Time Off Award (24 Hours)
- 2020-03 $1,000 Cash Bonus for Outstanding Performance
- 2020-05 $1,000 Cash Bonus for Outstanding Performance
- 2020-05 Challenge Coin for Outstanding Performance
- 2004-05 Microsoft Officer User Specialist (Access, Excel, Word, and Powerpoint)
- 2010-05 IPV6 Certifcation
- 2019-09 Advanced Technician Training Graduate
- 2024-03 $1,500 Time Award
- 2024-07 $1,500 Time Award
Volunteer Experience
03/01/1998, 03/01/2001, S.H.A.R.E., Routinely bagged food for food banks across the Baltimore metroplex
References
- John Hultstrand, Executive Assistant, Department of Defense
- Carole Steele, Watch Officer, Department of Defense
- Marilyn Rossignuolo, Government Supervisor, Department of Defense
- Carol Boyer, Colleague, Adventure Technology Services
Timeline
Technical Writer III
Adventure Technology Services
09.2023 - Current
Staff Officer
Department of Defense
10.2021 - 05.2023
Administrative Specialized Services
Department of Defense
03.2019 - 10.2021
Office Manager
Department of Defense
03.2017 - 03.2019
Metrics Analyst
Department of Defense
05.2015 - 10.2016
Resource Management
Department of Defense
05.2014 - 06.2015
Computer Analyst / Master Systems Specialist
Department of Defense
06.2005 - 05.2014
Office Assistant (Internship Program)
Department of Defense
08.2004 - 06.2005
High School Diploma -
Western School of Technology And Environmental Sciences