Stacy Standlee
Great Bend,KS
Summary
Experienced with maintaining accurate financial records and managing ledgers efficiently. Utilizes knowledge of financial software to streamline accounting processes and ensure timely reconciliations. Track record of ensuring regulatory compliance and supporting financial decision-making through detailed reporting.
Overview
8
8
years of professional experience
Work History
Medicare Patient Advocate
Freelance Advocate
11.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided support for developing issues.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
Escalation Resolution Specialist
Freelance Resolution Specialist
01.2022 - 11.2024
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
Customer Relations Executive
Freelance Customer Relations Specialist
02.2018 - 03.2022
- Collaborated with departments on invoicing accuracy for applicable products, services, software, and logistics.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Acted as a mentor to junior team members, providing guidance and support to help them reach their full potential.
- Developed strong customer relationships through attentive listening, empathy, and clear communication.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Bookkeeper
Annie's Restaurant
11.2018 - 04.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Established QuickBooks accounting system to reflect accurate financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12-2026
Skills
- Proactive problem-solving
- Organized nature
- Resource utilization
- HIPAA compliance
- Healthcare navigation
- Verbal and written communication
- Multitasking and organization
- Accounts receivable / payable
- Superior attention to detail
- General ledger maintenance
- Microsoft office proficiency
- Critical thinker
- Invoice processing
- Analytical reasoning
- Problem-solving
- Time management
Timeline
Medicare Patient Advocate
Freelance Advocate
11.2024 - Current
Escalation Resolution Specialist
Freelance Resolution Specialist
01.2022 - 11.2024
Bookkeeper
Annie's Restaurant
11.2018 - 04.2021
Customer Relations Executive
Freelance Customer Relations Specialist
02.2018 - 03.2022
Bachelor of Science - Business Management
Western Governors University
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