Stacy Strayer
Fort Worth,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Team Assistant Coach
ADT
04.2022 - Current
- Handling escalated incidents
- Monitoring multiple departments
- Pulling daily reports
- Creating game plans and goals for our department
- Coaching agents when applicable
- Offered advice and assistance to agents
Emergency Dispatcher
ADT
08.2021 - Current
- Knowledge of multiple partners
- Toggling between inbound calls, and safety alarms
- Training external and internal employees for the Safe By ADT department
- Creating power points for team meetings
- Helping answer questions in chats for multiple departments
- Creating new content for future training classes
- Questioned callers to determine the nature of problems and locations to direct the type of response needed.
- Read system maps and caller information, and documented details in the system.
Emergency Dispatcher Specialist
ADT Security Custom Homes
10.2020 - 08.2021
- Knowledge of ADT equipment
- Outbound/ Inbound calls
- Time management
- Troubleshooting with customers
- Customer service specialist
- Enhanced productivity by guaranteeing timely emergency response
- Answered constant flow of customer calls with minimal wait times.
Emergency Dispatch Operator
ADT Security
08.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments and special order requests
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medical Assistant/ Surgeon Assistant
Colleyville Dermatology
07.2016 - 12.2017
- Assisting doctors with biopsies and surgeries
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Completed patient medical history and maintained treatment records.
- Remained focused and clear-headed in high-pressure crisis situations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
Certified Notary Commission -
2022
Certified Medical Assistant – - undefined
2015
Certified Phlebotomist – - undefined
2015
Ophthalmic Scribe Certification – - undefined
2015
Skills
- Team Meetings
- Active Listening
- Performance Measurement
- Emergency Procedures
- Individual Trainings
- Customer Satisfaction
- Verbal and Written Communication
- Customer Service
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Call Center Operations
Timeline
Team Assistant Coach
ADT
04.2022 - Current
Emergency Dispatcher
ADT
08.2021 - Current
Emergency Dispatcher Specialist
ADT Security Custom Homes
10.2020 - 08.2021
Emergency Dispatch Operator
ADT Security
08.2020 - 10.2020
Medical Assistant/ Surgeon Assistant
Colleyville Dermatology
07.2016 - 12.2017