Microsoft Office Suite
STACY ST ROSE
Account Manager
MIRAMAR,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Account Executive
Comcast
07.2020 - Current
- Resolved customer request and issues contingent on company guidelines
- Informed customers on product bundles and price points to keep customer membership
- Discovered various methods to increase retention exclusive to customer account
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Retail Sales Consultant
Sprint
Pembroke Pines, FL
06.2018 - 09.2019
- Provided knowledge of current sales and promotions policies regarding payments and exchanges and security practices
- Educated customers on new mobile software product development to increase company sales
- Enforced customer retention through promotions, customer programs and products
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Customer Service Representative
Inktel Contact Solutions
Miramar, FL
07.2017 - 06.2018
- Maintained confidential documentation in compliance with company standards
- Explained profile inquiries to membership holders to ensure accuracy in enrollment
- Sent follow-up correspondence for satisfaction assurance and company feedback
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Kept accurate records of customer support interactions using defined methods and tools.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Education
Associate of Arts - Business Administration
Broward College
Skills
Quality assurance understanding
Goals and performance
Product promotions
Client relationship management
Troubleshooting
Client renewals and prospecting
Technical issues analysis
Software
POS Systems
Social Media
Adobe Photoshop
Windows
MacOS
Teams
Certification
Lean Six Sigma Yellow Belt
Interests
Art
Photography
Blogging
Mindfulness
Timeline
CompTIA A+
06-2022
CIW Site Development Associate
04-2022
Lean Six Sigma Yellow Belt
07-2020
Customer Account Executive
Comcast
07.2020 - Current
Retail Sales Consultant
Sprint
06.2018 - 09.2019
Customer Service Representative
Inktel Contact Solutions
07.2017 - 06.2018
Associate of Arts - Business Administration
Broward College