Stacy Swords
Otway,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Billing & Collections Specialist
Scioto County Counseling Center
Portsmouth, Ohio
09.2019 - Current
- Developed and implemented billing procedures and systems to ensure accuracy in receiving payment.
- Reconciled disputed items and resolved any issues that arose in a timely manner.
- Provided detailed reports on collection activity to management team on a regular basis.
Medical Office Assistant/Surgery Scheduler
Somc Gastroenterology
Portsmouth, OH
02.2017 - 09.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
Medical Office Assistant
Somc Heart & Vascular Associates
Portsmouth, Ohio
11.2014 - 01.2017
- Greeted patients and visitors in a professional and friendly manner.
- Verified insurance coverage for each patient visit.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Housekeeper
Somc Environmental Services
Portsmouth, Ohio
04.2012 - 10.2014
- Inspected guest rooms after cleaning to ensure they were presentable.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
High School Diploma -
Northwest High School
McDermott, OH05-2002
Some College (No Degree) - Dental Assisting
Scioto County Career Technical Center
Lucasville, OHSome College (No Degree) - Managing License Cosmetologist
Paramount Beauty Academy
Portsmouth, OHSkills
- Business Correspondence Writing
- Records Maintenance
- Account Review
- Account Reconciliation
- Performance improvement techniques
- Insurance policies
- Credit and collections
References
References available upon request.
Timeline
Billing & Collections Specialist
Scioto County Counseling Center
09.2019 - Current
Medical Office Assistant/Surgery Scheduler
Somc Gastroenterology
02.2017 - 09.2019
Medical Office Assistant
Somc Heart & Vascular Associates
11.2014 - 01.2017
Housekeeper
Somc Environmental Services
04.2012 - 10.2014
High School Diploma -
Northwest High School
Some College (No Degree) - Dental Assisting
Scioto County Career Technical Center
Some College (No Degree) - Managing License Cosmetologist
Paramount Beauty Academy
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