Stacy Thompson
Corona,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Product Build Coordinator
Destination America (The Travel Corporation)
Cypress , CA
2008.03 - Current
- Coordinate and facilitate build process for in-house reservations system within The Travel Corporation including Destination America, Contiki, Trafalgar and Insight Vacations to ensure all touring aspects are accurate.
- Provided technical support to staff members regarding software applications and hardware systems and ensure the accuracy of systems.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Create copy writing and proofreading of collateral including brochures, website, supplier and client documentation.
- Develop relationships with external vendors to gather future pricing and changes on products for contracting purposes.
Quality Assurance Specialist
The Travel Corporation
Anaheim , CA
2003.12 - 2008.03
- Developed and maintained quality assurance protocols, processes and procedures for in-house reservations system.
- Maintain high level of customer service on phones/online including outbound calling and sales for direct and travel agent bookings.
- Prepared reports to communicate results of quality inspection activities to management.
Director of Community Relations
Texas Wildcatters Professional Hockey Team
Beaumont , TX
2002.11 - 2003.09
- Manage client retention programs including arranging special events, newsletters, database, and collateral.
- Developed and implemented effective strategies to increase positive relationships with the local community.
- Organized and directed numerous outreach events to engage the public in community activities.
- Monitored customer service inquiries from the public regarding services offered by the organization.
Client Services and Promotions Coordinator
Adelphia Media Services
Ontario, CA
2002.03 - 2002.10
- Research, compile, and develop comprehensive sales promotions campaigns.
- Developed promotional materials such as flyers, brochures, and newsletters.
- Planned and coordinated promotional events and activities.
- Coordinated with sales teams to ensure proper implementation of promotional efforts.
Marketing Coordinator
Contiki Holidays (The Travel Corporation)
Anaheim, CA
2000.06 - 2002.01
- Assisted in developing content for websites, blogs, and media platforms.
- Performed marketing research and competitive analysis and compile and report findings.
- Coordinated with design teams to develop creative materials such as brochures, flyers, online gift registry and advertisements.
- Arranged promotional and media tours promoting company including public appearances, television and radio events.
- Organized events such as conferences, trade shows, seminars, media trips and webinars.
Reservations Manager
Contiki Holidays (The Travel Corporation)
Anaheim, CA
1994.01 - 2000.06
- Supervised reservations call center staff for all inside sales including bookings from foreign sales accounts
- Provided training for new reservation agents on computer systems and procedures.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Scheduled staff shifts and assigned duties for reservation agents.
- Number of bookings and sales tripled during tenure.
Education
BS Business Administration - Marketing including market research, advertising, promotion, market analysis, communication, and sales.
University of Southern California
1992-05
Skills
- Database Management
- Project Management
- Administrative Leadership
- Work Planning and Prioritization
- Operations Management
- Problem-solving abilities
Timeline
Product Build Coordinator
Destination America (The Travel Corporation)
2008.03 - Current
Quality Assurance Specialist
The Travel Corporation
2003.12 - 2008.03
Director of Community Relations
Texas Wildcatters Professional Hockey Team
2002.11 - 2003.09
Client Services and Promotions Coordinator
Adelphia Media Services
2002.03 - 2002.10
Marketing Coordinator
Contiki Holidays (The Travel Corporation)
2000.06 - 2002.01
Reservations Manager
Contiki Holidays (The Travel Corporation)
1994.01 - 2000.06
BS Business Administration - Marketing including market research, advertising, promotion, market analysis, communication, and sales.
University of Southern California
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