Stacy VeltKamp
Sheridan,Michigan
Summary
Proactive and versatile professional with dedication to quickly adapt to new challenges and make positive changes to drive company success. Excellent problem-solving abilities and a proven track record of obtaining strong relationships with the community and referral network. Great ability to meet and exceed goals and to coordinate special events. Several years of comprehensive experience overseeing daily operations. Hardworking and well-versed in executing business strategies, with a thorough knowledge of market needs, preparing and implementing business plans, for successful financial performance. Having excellent customer service skills has made me proficient in overseeing staff training and scheduling. With a specialty in staff retention and a proven track record of fostering strong relationships with team members. I focus on training, monitoring, and morale-building techniques to maximize employee engagement and performance to achieve positive results.
Overview
13
13
years of professional experience
Work History
House Manager/Administrator
Golden Life Assisted Living
Greenville, MI
10.2023 - 03.2025
- Oversee all aspects of the home, residents, and caregivers
- Worked directly with families, hospice, home care, therapists, pharmacy, and physicians weekly
- Keep in close contact with families, Case Managers, and Physicians
- Identify any issues with residents that may require a call to the Physician
- Audit the med cart weekly and order all medications from the pharmacy
- Complete all move-in/admission paperwork and sign new resident forms
- Facilitated community outreach with referral sources to enhance resident placement efforts
- Market throughout the community
- Create weekly menus including all nutritional facts to meet all special diets
- Planned all activities, outings, events, and designed a calendar
- Coordinate with the supervising team to make sure all permits, drills, and audits are up to date
- All HR duties
- Trained and evaluated team members, ensuring compliance and competency in medication administration
- Create and manage Wellness team schedules, manage monthly staff and resident meetings
- Reviewed and approved incident reports, ensuring timely communication with Case Managers and State of Michigan
- One-on-one work with individuals with spectrum disorder
- Provided assistance to customers to address inquiries and resolve issues
- Executed remote work to maintain project progress and collaboration
Wellness Team Supervisor
Story Point Rockford
Rockford, MI
06.2022 - 05.2023
- Coordinated and oversaw care for residents in Memory Care and Assisted Living, promoting well-being and quality of life.
- Ensure all wellness team members follow all safety regulations
- Provided training for the wellness team
- Supported residents in engaging and enjoyable activities.
- Medication management
- Care plan development and implementation
- Review all hospital/appointments documentation and update care plans
- Performed detailed yearly evaluations of resident health and needs.
- Work with 3rd party providers to ensure continuity of care
- Participate in care conferences
- Attend daily meetings with other department heads
- Supplied written and oral reports to Wellness Director, ensuring accurate communication of team and resident status.
- Worked directly with families, hospice, home care, therapists, pharmacy and physicians
- Managed a variety of HR tasks, including recruitment and employee relations.
Admission Director
Mission Point Health Care
Greenville, MI
09.2018 - 05.2022
- Key Responsibility - build census to fill every bed.
- Market throughout the community to continue to build census
- Remove any barriers to ensure resident admission
- Established a strong relationship with referral sources and families
- Worked directly with families, hospice, home care, therapists, discharge planners, and physicians
- Complete all move-in/admission paperwork, ensure all forms are signed and completed correctly
- Obtain accurate information to prepare for admissions
- Communicate with hospital case manager, social workers, and discharge planners
- Verify insurance for compatibility
- Provide tours for potential patients and/or families
- Attend community events/enrichment programs
- Visit with potential clients in their home/hospital/care facility
- Supervise floor staff for room and equipment readiness
- Coordinated scheduling tasks to maintain operational efficiency
- Supported administrative tasks and nursing activities
- Order health equipment according to residents’ needs
- Care plan development and implementation
- Review all hospital/ appointments documentation and update care plans
- Obtain bi-weekly covid tests from all residents and document results
- Communicated with staff during daily rounds to address and resolve issues promptly
- Provided exceptional customer service to enhance client satisfaction
- Work with multiple hospice companies
- Work side by side with the Director of Nursing/Administrator
- Assisted residents with daily activities to promote engagement and well-being
- Back-up for Business Office Manager
Medical Records/Compliance Officer
Mission Point Health Care
Greenville, MI
08.2014 - 09.2018
- Dual role as Admission Director for 6 months
- Conducted audits of nursing and manager assessments to ensure compliance with standards
- Audited patients’ charts
- Maintain patient e-files and hard medical records
- Processed record requests to facilitate timely access to patient information
- Follow all HIPAA guidelines
- Supported 5 different auxiliary physicians
- Scheduling residents’ appointments
- Set up patient rides for appointments
- Data Entry/Filing/Scanning
- Addressed inquiries and resolved issues promptly, enhancing patient satisfaction and service quality
- Assist with activities
Certified Nursing Assistant
Private Home care
04.2012 - 08.2014
- Personal care- bathing, dressing, toileting, oral hygiene, and grooming
- Facilitated safe transfers for clients, enhancing mobility and promoting independence.
- Managed medication schedules to ensure timely administration and adherence.
- Prepared nutritious meals and planned balanced menus to support clients' dietary needs.
- Run errands- took clients to doctor appointments, grocery shopping
- Light housekeeping, dishes, vacuuming, and laundry
Education
CPI Crisis Prevention Intervention, CPR/First Aid
Montcalm Care Network
01-2024
Medication Adm-Basic Health & Bloodborne-Pathogens
Montcalm Care Network
11-2023
Recipient Rights, Appeals-Grievance/Person Center
Montcalm Care Network
11-2023
Appeals & Grievance/Person Centered Planning
Montcalm Cre Network
01-2023
Certified Nursing Assistant -
Montcalm Community College
Sidney, MI07-2013
Skills
- Point Click Care
- Epic
- Allscripts
- Quick MAR
- OTIS
- Microsoft Office
- Teams
- Adobe Reader
- Empower HR
- ECP
- MICR
- On-shift
References
- Haylie Gregory, Former Boss at Golden Life, 616-894-3707
- Danielle Long, Former Supervisor at Mission Point, (989)-613-0774
- Tom Torok, Former Supervisor for 8 years at Central Montcalm School, (989)-289-8407
- Andy Ross, Family Friend, (989)-291-3630
Timeline
House Manager/Administrator
Golden Life Assisted Living
10.2023 - 03.2025
Wellness Team Supervisor
Story Point Rockford
06.2022 - 05.2023
Admission Director
Mission Point Health Care
09.2018 - 05.2022
Medical Records/Compliance Officer
Mission Point Health Care
08.2014 - 09.2018
Certified Nursing Assistant
Private Home care
04.2012 - 08.2014
CPI Crisis Prevention Intervention, CPR/First Aid
Montcalm Care Network
Medication Adm-Basic Health & Bloodborne-Pathogens
Montcalm Care Network
Recipient Rights, Appeals-Grievance/Person Center
Montcalm Care Network
Appeals & Grievance/Person Centered Planning
Montcalm Cre Network
Certified Nursing Assistant -
Montcalm Community College