STACY WRAY

• Collaborating with DevOps engineers to build out internal developer guidance for the 1ES Team.
• Reviewing and editing release notes for clarity and adherence to standard guidelines.
• Extending specifications for Static Analysis Results Interchange Format (SARIF), an industry standard that defines a common output scheme for static analysis tools (code linters).
• Authoring and improving existing guidance for understanding and fixing specific compiler warnings and errors for code hardening to address security risk.

• Focused on incident management communication to rebuild customer trust and to provide availability improvements for Root Cause Analysis Product.
• Worked closely with Product Managers, Engineers, and Accountable Executive Service Owners (AESOs) to research, craft, and deliver customer-facing Root Cause Analyses (RCAs) for multi and single-customer availability incidents.

• Handled general tooling issues related to Microsoft Azure Well-Architected Framework assessments and questionnaires.
• Committed 1900+ documentation contributions across several Microsoft GitHub repositories.
• Successfully migrated and launched new Well-Architected Framework repository three days ahead of schedule.
• Collaborated with Program Managers and Content Developers to maintain content for five well-architected framework pillars: reliability, security, cost optimization, operational excellence, and performance.

• Bootstrapped centralized developer portal for internal Mobile engineers using Jekyll and GitHub Pages.
• Collaborated with engineers to write and edit Android/iOS content to improve developer experience.
• Developed style guide and documentation standards.
• Identified problems and suggested ways to deliver accurate, complete, and well-written content for engineers of varying experience levels.

Provided remote content strategy, content writing, and technical editing services for Mailchimp's developer website, including Mobile SDK documentation.

• Maintained 1000+ pages of technical documentation, release notes, and known issues for 15+ flagship products.
• Worked on Drupal-based Web-Application Development writing projects.
• Used Visual Studio Code (VSC), reStructuredText (RST) and docs-as-code development process.
• Liaised across teams to ensure technical accuracy of product documentation.
• Edited other writers' work based on Acquia-developed guidelines.
• Wrote content for UX and development teams.
• Tracked technical publication issues using Agile and Kanban methodologies in JIRA.
• Managed daily documentation build and release.
• Trained new writers on daily documentation build and release process.
• Sized new documentation requests.
• Integrated Vale linting for documentation tests to ensure consistent style and tone.
• Familiarity with REST API.
• Maintained internal team documentation and style guide in Confluence.

• Provided front-line, on-call technical support solutions for customers using PaaS and SaaS-based products.
• Supported Drupal-based Web Application Development projects using Drupal 6, 7, and 8.
• Wrote and edited Acquia Knowledge Base articles.
• Mentored Support Engineers on Knowledge Base contributions.
• Embraced proactive, resolution-based customer service, communication, and success.

• Provided front-line technical support and forum moderation for Drupal Gardens, a SaaS product for building and managing websites.
• Wrote and edited over 100+ Knowledge Base articles.