Stacy A. Hoeft
Administrative Assistant
Onalaska,WI
Summary
To achieve position of Senior Office Assistant
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
30
30
years of professional experience
Work History
Administrative Assistant/Emergency Operations Coordinator
City of Onalaska Fire Department
Onalaska, WI
01.2013 - Current
- Provide administrative support to Fire Chief requiring a high level of confidentiality and knowledge of time sensitive prioritization. Coordinates the fire department payroll activities, which includes inputting employee information into payroll, reviewing time sheets, verification, reconciliation and preparation of reports. Processes quotes, purchase orders and invoices and related entries into the accounting system (Tyler). Maintains the City’s Emergency Operation Plan (EOP). Processes Fire Permits and Public Records Requests. Creates, edits and publishes special reports, including annual reports, quarterly reports and monthly reports. Assists with communication and report submittals to appropriate and mandated agencies including the National Fire Incident Reporting System (NFIRS), the Insurance Services Office (ISO) and the Department of Safety and Professional Services (DSPS)
Personal Banker
M&I a Part of BMO Financial Group
01.2007 - 01.2013
- Offer and sell financial products and services to consumers and small business customers. Interact with customers to ascertain needs. Open deposit accounts, handle loan applications, and manage various customer service requests. Proven ability to identify customer needs and match them to the best banking products and services. Passionate about providing courteous service and personalized service.
Administrative Assistant II
M&I Bank
01.2004 - 01.2007
- Provided administrative support to all branch personnel. Completed M&I’s Personal Banking Training program. Acquired extensive knowledge of M&I systems as well as polices and procedures. Completed maintenance and service work for retail and business customers. Answered phone and routine customer questions; took messages and set up appointments when necessary. Prepared special reports by gathering and summarizing data. Organized and expedited flow of work through branch office by maintaining files of correspondence and records. Monitored inventory levels of office supplies and initiated purchase orders as necessary. Performed other related duties as required.
Administrative Assistant
Kwik Trip Inc
01.1996 - 01.2003
- Provided administrative support to the entire Store Engineering Department. Contacted city inspectors to obtain various permits for convenience store projects. Enabled budget process by preparing and distributing Excel worksheets. Tracked capital expenditures for both stores and departments using AS/400 system. Worked effectively within cross-departmental teams in a professional manner.
Education
Bachelor of Business Administration - Marketing and Management
Viterbo College
La Crosse, WI01.1995
Skills
- Customer support
- Detail-oriented data entry
- Proficient in computer applications
- effective problem resolution
- Strong oral and written communication skills
- Balances teamwork and individual contributions
QUALIFICATIONS
- More than 20 years of office experience including knowledge of Microsoft Office.
- Self-motivated; able to set effective priorities to achieve premier customer service, while maintaining progress towards long-term operational goals.
- Proven communication skills, both oral and written
- Proven interpersonal skills, having dealt with a variety of professionals and clients.
- Able to motivate co-workers to facilitate work flow and meet operational deadlines.
Timeline
Administrative Assistant/Emergency Operations Coordinator
City of Onalaska Fire Department
01.2013 - Current
Personal Banker
M&I a Part of BMO Financial Group
01.2007 - 01.2013
Administrative Assistant II
M&I Bank
01.2004 - 01.2007
Administrative Assistant
Kwik Trip Inc
01.1996 - 01.2003
Bachelor of Business Administration - Marketing and Management
Viterbo College