Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community residence
Torrington, CT
04.2021 - Current
Provided guidance and support to ensure safety of individuals served.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Developed relationships with families of those receiving services to ensure continuity of care.
CNA Supervisor
Solomon Page
Torrington, CT
01.2020 - Current
Ensured that all CNA personnel were compliant with state regulations regarding certification requirements.
Reviewed incident reports involving CNAs and took corrective action as needed.
Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.
Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
Floor Supervisor
Amazon
North Haven, CT
02.2018 - 03.2021
Provided excellent customer service by responding promptly to inquiries from customers or team members.
Developed employee training materials and conducted orientation sessions for new hires.
Scheduled staff shifts and assigned duties to ensure efficient workflow.
Supervised and evaluated staff performance, providing feedback and guidance as needed.
Education
High School Diploma -
Herbert Morrison
Jamaica
03-1998
Skills
Patient Management
Indirect Patient Care
Care Delivery
Direct Patient Care
Client documentation
Behavioral Management
Social Skills Development
Call Management
Appointment Scheduling
Inbound and Outbound Calling
Paperwork Processing
Customer Service
Certification
Customer service and hospitality
Certified Nursing Assistant
Cardiopulmonary resuscitation (CPA/ First Aid)
Timeline
Direct Support Professional
Community residence
04.2021 - Current
CNA Supervisor
Solomon Page
01.2020 - Current
Floor Supervisor
Amazon
02.2018 - 03.2021
High School Diploma -
Herbert Morrison
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