Stacy Christine Hadsell
Bakersfield,CA
Summary
Goal oriented, conscientious, and driven in my role as a Supervisor. Kindness, compassion, quality service and patient family centered care guide me in my career.
Seeking to further my career within an organization that will allow an opportunity to expand my skillset.
Overview
17
17
years of professional experience
Work History
PCA Supervisor
IIH, Bakersfield PACE
Bakersfield, CA
01.2022 - Current
- Direct day-to-day operations
- Address patient concerns with suitable solutions.
- Guide employees on understanding and meeting changing patient needs and expectations.
- Improve morale by creating employee recognition and communication tools.
- Recruit, hire, and train new employees on participant/patient relations and customer service.
- Manage successful workflow of 235 PCA's to include time cards, daily calls, scheduling, reporting and participant related concerns.
- Implement policies and standard operating procedures, manage quality, customer service, and patient relations.
- Manage scheduling and time keeping for 235 employees.
- On call as needed
- Promote patient satisfaction through PCA education and training on home health needs.
Supervisor of Operations
Marian Regional Medical Center
Santa Maria , CA
09.2021 - 01.2022
- Supervisor for Emergency Room Patient Access Team.
- Maintain scheduling for daily operations, employee engagement, onboarding, time cards, and PTO for 60 FTE’s.
- Responsible for compliance, using tracker tool for patient flow, monitoring registration times, prior authorizations, time management and daily audits. Follow Covid guidelines as per protocol, daily.
- Remote work as needed.
Supervisor (Covid 19 Deferment)
Riverwalk Pediatrics
Bakersfield , CA
03.2020 - 03.2021
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Medical Staff Services Coordinator - Temporary
Kern Behavioral Health and Recovery Services
Bakersfield, CA
1 2019 - 06.2019
- Responsible for implementing credentialing procedures for Kern County Behavioral Health programs
- Program development, policy and procedures, budget proposals and other administrative functions
Supervisor of Operations
Mercy Orthopedic, Spine and Hand Center
Bakersfield, CA
11.2015 - 02.2018
- Responsible for all aspects of clinic operations for a multi-specialty practices totaling 10 providers and 45 staff.
- Clinical Applications Specialist of Cerner Ambulatory Module to include, MS4, and Revenue Cycle.
- Perform clinical application support duties with clinicians and staff providing patient care in the ambulatory clinic setting.
- Participation in workflow design, curriculum development, and process improvement in collaboration with Analysts and Clinical Support Specialists.
- Oversee revenue cycle charge capture to ensure timely billing for facility and physicians billing service.
Department Secretary
Mercy Orthopedic, Spine and Hand Center
Bakersfield, CA
04.2014 - 12.2015
- Facility charge inputting, reconciliation for physician billing, authorizations for outpatient services, scanning, coding, phones, appointment scheduling, in addition providing support to clinic manager.
- Extensive use of EMR Practice Management System.
- Provided training to staff and physicians during implementation and ongoing support.
- Responsible for template builds and scheduler.
Patient Access Lead
Mercy Orthopedic, Spine and Hand Center
Bakersfield, CA
04.2009 - 04.2014
- Responsible for overseeing patient access staff within Orthopedic Department to ensure patients were registered within allotted time constraints.
- Strong customer service skills with ability to identify patient and physician needs.
- Extensive use of EHR and EPM modules within Nextgen applications.
- Responsible for new hire training.
Patient Access Clerk
Mercy Southwest Hospital
Bakersfield, CA
03.2007 - 04.2009
- Inpatient and outpatient registrations, knowledge of insurances, collection of copayments, and answering multi line phones.
- Excellent communication skills.
Education
Santa Barbara Business College
Skills
- Caregiver Relations
- Leadership
- Conflict Resolution
- Contract Development
- Time Management
- Needs Determination
- HIPAA Compliance
- Basic Life Support
- Cultural Sensitivity
- Patient relations
- Collaboration
Timeline
PCA Supervisor
IIH, Bakersfield PACE
01.2022 - Current
Supervisor of Operations
Marian Regional Medical Center
09.2021 - 01.2022
Supervisor (Covid 19 Deferment)
Riverwalk Pediatrics
03.2020 - 03.2021
Supervisor of Operations
Mercy Orthopedic, Spine and Hand Center
11.2015 - 02.2018
Department Secretary
Mercy Orthopedic, Spine and Hand Center
04.2014 - 12.2015
Patient Access Lead
Mercy Orthopedic, Spine and Hand Center
04.2009 - 04.2014
Patient Access Clerk
Mercy Southwest Hospital
03.2007 - 04.2009
Medical Staff Services Coordinator - Temporary
Kern Behavioral Health and Recovery Services
1 2019 - 06.2019
Santa Barbara Business College
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