Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacy "Ginger" Rogers

Bushnell,FL

Summary

Talented Partner with 20 + years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. I will bring a fresh, positive perspective to the table. I am a dedicated and loyal teammate.

Overview

10
10
years of professional experience

Work History

Branch Operations Partner II

Truist Bank
01.2019 - Current
  • Partner with AL, BL, and branch teammates to influence/coach operational effectiveness.
  • Partner with AL/BL to manage the execution of identified opportunities in daily branch operations
  • Provide operations functions support for assigned number of locations
  • Escalate complex client issues as needed
  • Execution and oversight of established operations routines and cadences focusing on mitigating risk in our business executions
  • Initial point of escalation of security and incident responses for assigned locations - engaging other as necessary
  • Understand current and proposed policies and procedures - partner with branch team to ensure understanding and execution. Identify opportunities and providing training as necessary.
  • Partner with facilities to oversee execution of timely events such as construction, renovations, or closing.

Customer Service Manager/BC

SunTrust Bank
02.2014 - 12.2018


  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Manage teller line and branch scheduling.

Education

High School Diploma -

Lake Gibson Senior High School
Lakeland, FL
06.1988

Skills

  • Problem-solving skills
  • Critical Thinking skills
  • Flexible/adaptable
  • Teamwork
  • Emotional Intelligence
  • Organizational skills
  • Responsibility
  • Time oriented
  • Positivity

Accomplishments

2016-2017 - Enterprise Teller Rollout

2020 Q3 - ACE Award Recipient

2022 - MOE7 TCC Task Force


Timeline

Branch Operations Partner II

Truist Bank
01.2019 - Current

Customer Service Manager/BC

SunTrust Bank
02.2014 - 12.2018

High School Diploma -

Lake Gibson Senior High School

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Stacy "Ginger" Rogers