STACY J. GUCCIONE

• Department Manager for Bed and Bath.
• Communicated and coordinated planogram execution with store management.
• Monitored stock to maintain sufficient quantity of featured product.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Monitored departmental product shrinkage and reported it to executives.
• Trained new employees on customer service and quality assurance standards.
• Checked products for quality and accurate pricing.
• Promoted to Key Carrier/Manager within 6 months.

• Drove the strategic direction of a newly acquired price optimization software.
• Collaborated with development, marketing, sales and the executive team to build a multi-year roadmap.
• Created context, process and workflow diagrams to present the solution in a simple visible format.
• Created epics and user stories to explain requirements.
• Managed the go-live of the products first customers.
• Researched market requirements by working with customers, prospects, industry analysts and competitive analysis.

*RFL: Company wide layoff.

• Managed the complete product lifecycle of both CRM and Business Intelligence solutions for the Distribution and Office Tech Industries.
• Identified and investigated complimentary solutions to broaden and enhance the product offering.
• Developed a strong product roadmap for 4 solutions in order to improve integrations, customer satisfaction and competitiveness.
• Served as the company's distribution industry expert to Executives, Sales, Marketing and Development.
• Created detailed Market Requirements and Use Cases to support and communicate requirements.
• Developed marketing and sales readiness materials such as web content, brochures, battle cards and competitive analysis,
• Resolved customer satisfaction escalated issues.
• Responsible for driving ARR for multiple solutions.

*RFL: Company wide layoff

• Led the division growth and product vision of the Distribution Edition of Acumatica ERP including Order to Cash, Inventory, Warehousing, Financials and Procurement.
• Responsible for growing edition sales and market share.
• Developed a strong product roadmap to build deeper functionality to create a more competitive solution to increase revenue.
• Created a Customer Advisory Board and focus groups of diverse customers to collaborate on ideas for the product roadmap and continued industry knowledge.
• Developed and led a successful BETA program to ensure product reliability, viability and increase customer awareness and adoption.
• Developed and maintained close relationships with the marketplace including customers, VAR’s and prospects to understand emerging trends, business needs and requirements for future solutions.
• Provided Marketing Requirements documents to management and development to demonstrate the value, needs and use cases for projected solutions.
• Worked closely with the Executive team, Development, Pre-Sales and Marketing to ensure a successful on-time product rollout.
• Provided training for sales, pre-sales, partners and VAR’s on the value and functionality of new features and modules.
• Demonstrated new features and modules to customers and prospects through on premise, webinar and user group presentations.
• Evaluated, trained and nurtured ISV’s to provide additional value to the customer base.
• Developed marketing and sales readiness materials such as web content, brochures, battle cards and competitive analysis.

• Managed the development and product lifecycle of a proprietary mobile application development technology and various mobile applications to extend functionality of the ERP to the field for both manufacturing and distribution.
• Defined and prioritized the product roadmap and release cycle for multiple mobile applications including field service, order entry, shop floor management and proof of delivery.
• Led the creation of a new business division, driving vision and delivery of new products, and built a cohesive team of Developers, Quality Assurance, Marketing, Sales and Sales Engineers.
• Conducted market analysis to determine the need for specific mobile applications and prioritized the development and release of each solution.
• Developed and implemented product development procedures in accordance with Agile product management methodology.
• Managed a team of Business Analysts and Subject Matter Experts to assist in the integration of mobile solutions to several different ERP systems.
• Developed competitive pricing through research and analysis for mobile solutions as released to the customer base.
• Oversaw the development of UI and UX design standards to be utilized in the ongoing development of new mobile applications.
• Coordinated with customers, user groups and industry analysts to understand mobile application needs in the Distribution and Manufacturing industries.

• Defined the strategic direction of new and existing products to meet existing customer requirements, increase competitiveness and build revenue.
• Designed and managed Wholesale Distribution ERP, Order to Cash, CRM, eCommerce, Business Intelligence and Mobile solutions.
• Maintained overall responsibility for product life cycle across all departments including Development, Professional Services, Marketing, Sales, Pre-sales, Support, Documentation and QA.
• Managed teams of Business Analysts and Product Mangers with responsibility for business specific features of Distribution ERP.
• Maintained close relationships with customers to understand their needs, corporate roadmaps and strategic initiatives and incorporated these findings into enhancements and product roadmap.
• Communicated product positioning, roadmap and strategy via webinars, conferences and customer presentations.
• Analyzed market trends, competition and opportunities to understand the needs and requirements of users to determine product requirements.
• Served as liaison between customers, support, professional services and development to resolve customer issues.
• Developed and managed financial plans for new products and ongoing projects.
• Engaged with Professional Services and early adopter customers to ensure successful implementation and value delivery of new releases and solutions.

• Performed product demonstrations for new and installed accounts to drive revenue.
• Managed both live and webinar presentations for Wholesale Distribution ERP, Order to Cash, Procure to Pay, CRM, eCommerce, Business Intelligence and Mobile solutions.
• Maintained relationships with customers to better understand their business needs and requirements and communicated this to Product Management.
• Maintained a deep understanding of vertical markets such as Janitorial, Medical, Fine Paper, Pet Food, Restaurant, Electrical and Building Material supply industries.
• Handled objections while maintaining composure under high pressure.
• Worked with the partner channel to provide support and education.
• Developed marketing material and battle cards to educate Sales on product positioning.

• Created comprehensive test plans to identify issues in newly developed programs.
• Assisted in the design of new products and enhancements to existing solutions.
• Developed an expertise in the functionality of Wholesale Distribution ERP software.
• Developed software solutions for Wholesale Distribution ERP and CRM utilizing multiple programming languages including HTML, Java, RPG IV, Progress, Visual Basic, and SQL
• Created complex designs to communicate technical requirements
• Worked closely with Product Management and QA teams to assure a complete and issue free solution.