Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Stacy L Totarella

Wickliffe,OH

Summary

  • Detail-oriented finance professional with expertise in generating invoices, processing payments, and managing collections of past-due accounts. Demonstrates strong proficiency in coding bills accurately and maintaining organized financial records to enhance operational efficiency. Recognized for reliability and a results-driven approach, contributing effectively within collaborative environments.

Overview

17
17
years of professional experience

Work History

Accounts Receivable and Billing Clerk

Periodontal Associates, Inc.
Lyndhurst, OH
01.2018 - Current
  • Maintained detailed records of all collection activity including calls, emails, letters and payments received.
  • Answered customer questions regarding account discrepancies or problems.
  • Prepared monthly reports on collection activities, aging status and performance metrics.
  • Coordinated with sales and customer service departments to resolve billing issues.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Answered customer questions to maintain high satisfaction levels.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Managed all payments processing, invoicing and collections tasks.

Phlebotomist

University Hospitals of Cleveland
Cleveland, OH
01.2008 - 05.2011
  • Processed samples accurately and efficiently.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Collected specimen samples and transported to laboratory for processing.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Education

Some College (No Degree) - Phlebotomy

Phlebotomy Training Specialist
Independence, OH
10-2022

Certificate - Dental / Medical Billing

Cleveland Institue of Dental And Medical
Mentor, OH
06-2006

Skills

  • Payment tracking
  • Debt collection
  • Aging reports analysis
  • Statement issuing
  • Credit and collections
  • Statement preparation
  • Payment posting
  • Claims processing
  • Collections

Timeline

Accounts Receivable and Billing Clerk

Periodontal Associates, Inc.
01.2018 - Current

Phlebotomist

University Hospitals of Cleveland
01.2008 - 05.2011

Some College (No Degree) - Phlebotomy

Phlebotomy Training Specialist

Certificate - Dental / Medical Billing

Cleveland Institue of Dental And Medical

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Stacy L Totarella