Stacy L Totarella
Wickliffe,OH
Summary
- Detail-oriented finance professional with expertise in generating invoices, processing payments, and managing collections of past-due accounts. Demonstrates strong proficiency in coding bills accurately and maintaining organized financial records to enhance operational efficiency. Recognized for reliability and a results-driven approach, contributing effectively within collaborative environments.
Overview
17
17
years of professional experience
Work History
Accounts Receivable and Billing Clerk
Periodontal Associates, Inc.
Lyndhurst, OH
01.2018 - Current
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Answered customer questions regarding account discrepancies or problems.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Coordinated with sales and customer service departments to resolve billing issues.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Answered customer questions to maintain high satisfaction levels.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Managed all payments processing, invoicing and collections tasks.
Phlebotomist
University Hospitals of Cleveland
Cleveland, OH
01.2008 - 05.2011
- Processed samples accurately and efficiently.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Collected specimen samples and transported to laboratory for processing.
- Conducted quality control checks to ensure the accuracy of test results.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Some College (No Degree) - Phlebotomy
Phlebotomy Training Specialist
Independence, OH10-2022
Certificate - Dental / Medical Billing
Cleveland Institue of Dental And Medical
Mentor, OH06-2006
Skills
- Payment tracking
- Debt collection
- Aging reports analysis
- Statement issuing
- Credit and collections
- Statement preparation
- Payment posting
- Claims processing
- Collections
Timeline
Accounts Receivable and Billing Clerk
Periodontal Associates, Inc.
01.2018 - Current
Phlebotomist
University Hospitals of Cleveland
01.2008 - 05.2011
Some College (No Degree) - Phlebotomy
Phlebotomy Training Specialist
Certificate - Dental / Medical Billing
Cleveland Institue of Dental And Medical
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