STACY LYNN BOWMAN
Florence,SC
Summary
Talented Admissions Representative and Financial Aid Advisor, successful in improving team effectiveness, exceeding sales goals, and recruiting prospective students in a challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Seeking to take on new role in dynamic environment with emerging company.
Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 2+ years of related experience.
Overview
15
15
years of professional experience
Work History
Title IV Compliance Assistant
Auguste Escoffier School Of Culinary Arts
Schaumburg, IL
09.2020 - Current
- Obtain and prepare data for Director to complete a thorough review of Title IV compliance metrics
- Assist in the creation of policies and procedures in conjunction with campuses to insure Title IV compliance with all regulations.
- Assist in developing, implementing, and reviewing of Title IV policy and process.
- Prepare and submit positive and negative concerns of process to Director.
- Coordinate on-site audit visits when required with Campus teams.
- Prepare written and verbal Audit reports for Director of Title IV Compliance.
- Perform remote student file audits on a daily and weekly basis with defined selection criteria based on the scope of Title IV Compliance, regulations and internal review.
- Engage in strategic planning and improvement efforts to ensure required benchmarks are obtainable.
- Aid Campus teams as needed in the yearly Title IV Compliance audit visits.
- Aid Regulatory Team as needed in projects.
- Stay current on Title IV regulations through training, webinars, NASFAA, IFAP and other sources.
VA Financial Aid Advisor
ECPI University
North Charleston, SC
12.2018 - 09.2025
- Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
- Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
- Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
- Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
- Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
- Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Received and posted payments to loan accounts.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
Admissions Representative
Virginia College
North Charleston, SC
6 2017 - 12.2018
- Recruitment and enrollment of new and returning students
- Scheduling and conducting campus visits covering program information, campus services, key compliance points, and program outcomes.
- Generate referrals through multiple channels
- Conduct career planning sessions and guide students through all stages of the enrollment process.
- Meet or exceed established individual production goals
- Knowledge of and commitment to regulatory and college enrollment policies, standards, and procedures.
- Maintain contact with candidates throughout the enrollment process and into their academic careers.
Teller
Wachovia
Summerville, SC
08.2010 - 09.2011
- Managed opening and closing times for the main branch.
- Processed sales referrals and promoted bank services and products, resulting in branch sales.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Adhered to Wachovia security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsement.
- Reported daily averages and shortages to the operations department.
- Supplied tellers with coin and currency as needed.
- Maintained confidentiality of bank records and client information.
- Delivered prompt, accurate and excellent customer service.
Branch Manager
Community Loans of America, INC
North Charleston, SC
8 2011 - 6 2017
- Maintained the front desk and reception area in a neat and organized fashion.
- Reduced and controlled expenses and losses by analyzing required documentation.
- Effectively managed more than 190 client relationships.
- Executed the loan origination process, qualifying loan amounts and loan closing process.
- Verified that information in the computer system was up-to-date and accurate.
- Managed supply inventory and patient files.
- Handled and processed confidential client information.
Education
Associate of Applied Science - Health Information Management
Trident Technical College
2018
GED - Computer Video Graphics
Dorchester County Career & Technology Center
2007
Skills
Windows XP
- Web page creation via HTML (HyperText Markup Language)
- Problem resolution
- Management
- Data Entry
- Meticulous attention to detail
- Strong problem solver
- Multi-line phone proficiency
- Critical thinker
- Excellent communication skills
- Collections proficiency
- VA Benefits SCO
- Results-oriented
- Integrity
- Time management
- Professional and mature
- Bank reconciliations
- Internal Auditing
- Invoice processing
- Advanced clerical knowledge
- Banking
- Finance
- Flexibility
- Ability to communicate effectively
- Sales background
- Knowledge of networking
Accomplishments
Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Account Management
- Managed over 190 active loan accounts and auditing for proper documentation requirements.
- Successfully reduced company losses from 89% to 42% in 9 months through compliance enforcement and implementation of company guidelines.
Leadership
- Served as key contributing member to Leadership team.
- Motivated and inspired my team for positive work atmosphere.
Personal Traits
•Dependable •Strategic Thinker
•Team oriented •Self-motivated
Timeline
Title IV Compliance Assistant
Auguste Escoffier School Of Culinary Arts
09.2020 - Current
VA Financial Aid Advisor
ECPI University
12.2018 - 09.2025
Teller
Wachovia
08.2010 - 09.2011
Admissions Representative
Virginia College
6 2017 - 12.2018
Branch Manager
Community Loans of America, INC
8 2011 - 6 2017
Associate of Applied Science - Health Information Management
Trident Technical College
GED - Computer Video Graphics
Dorchester County Career & Technology Center
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