Stacy Poledore
Houston
Summary
Compassionate Home Health Aide with a proven track record at At Your Side Home Care, skilled in personal hygiene assistance and relationship building. Enhanced clients' independence through tailored care plans and effective communication, fostering trust and emotional well-being. Recognized for critical thinking and problem resolution, ensuring high-quality care and client satisfaction.
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Home Health Aide
At Your Side Home Care
Houston, TX
08.2022 - Current
- Provided compassionate personal care, including bathing, grooming, and dressing for clients.
- Assisted clients with mobility and daily activities to enhance independence and quality of life.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Maintained accurate documentation of client progress and care provided for compliance purposes.
- Fostered strong relationships with clients to promote emotional well-being and trust in care services.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Caregiver
SYNERGY HomeCare
Houston, TX
06.2015 - 05.2021
- Provided personalized care and support to clients, enhancing daily living activities.
- Monitored and documented client health conditions, ensuring timely interventions when needed.
- Assisted clients with mobility and transportation, promoting independence and safety.
- Collaborated with healthcare professionals to develop individualized care plans for clients.
- Implemented engaging activities to improve clients' mental and emotional well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Cashier
Palais Royal
Lake Charles, LA
03.2010 - 06.2012
- Processed customer transactions efficiently using POS systems.
- Managed cash handling and balanced cash registers accurately.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and service standards.
- Maintained store appearance by organizing merchandise displays effectively.
- Implemented strategies to enhance customer satisfaction and loyalty programs.
- Monitored inventory levels, assisting in restocking and order placements as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Retail Sales Associate Cashier
Walmart
New Iberia, LA
04.2005 - 11.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new associates on cash handling procedures and customer service protocols.
- Resolved customer complaints promptly, maintaining high satisfaction ratings in service feedback.
- Implemented promotional displays to boost product visibility and sales performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Cashier
McDonald's
Franklin, LA
09.2000 - 01.2004
- Processed customer transactions efficiently using POS systems
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports
- Assisted customers with product inquiries and provided excellent service
- Trained new cashiers on register operation and customer interaction protocols
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate in Occupational Studies Degree - Medical Office Assistance
Delta School of Business & Technology
Lake Charles, LA09-2011
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Problem resolution
- Customer relations
- Complaint resolution
- Catheter care
- Personal hygiene assistance
- End-of-life care
- Feeding assistance
- Teamwork
Timeline
Home Health Aide
At Your Side Home Care
08.2022 - Current
Caregiver
SYNERGY HomeCare
06.2015 - 05.2021
Customer Service Cashier
Palais Royal
03.2010 - 06.2012
Retail Sales Associate Cashier
Walmart
04.2005 - 11.2009
Cashier
McDonald's
09.2000 - 01.2004
Associate in Occupational Studies Degree - Medical Office Assistance
Delta School of Business & Technology