Stagne Souffrant
Sturbridge,Massachusetts
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with a proven history of solutions-oriented problem-solving. Polite and professional Banking Center Specialist successful in applying strong communication and problem-resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
BANKING CENTER SPECIALIST
Country Bank
02.2022 - Current
- Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities
- Offers Country Bank solutions and educates customers on products, promotions, and digital services to assist the customer in reaching their financial goals
- Meets all defined growth and sales goals, as well as achieves at least acceptable average satisfaction ratings on all customer surveys.
Document Processing Clerk II
Worcester District Registry of Deeds (Commonwealth Of Massachusetts)
01.2020 - 01.2022
- Various tasks in several areas of recording office
- Efficiently and effectively process documents as presented for recording, prepare necessary correspondence and provide information to customers
- Assist the public with explanations of fees and methods of recording.
Customer Service Representative
TD Bank
10.2012 - 03.2020
- Accept and exceed new challenges
- Process sales referrals and promote bank services and products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Coach
Doherty Football High School
01.2012 - 01.2013
- Advised head coach on discipline, performance, and other decision-making areas
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage
- Promoted good sportsmanship with competing teams on- and off-field.
Paralegal Intern
McGuire & McGuire Law Office
09.2011 - 05.2012
- Conducted client interviews and all client intake services
- Managed communication with courts regarding the status of petitions and granted orders
- Drafted invoices and enclosures at attorney's request.
Education
Business Administration -
Worcester State College
08.2022
Legal Studies -
Becker College
01.2012
Skills
- Problem-Solving Skills
- Client Services
- Community Relations
- Sales Proficiency
- Employee Motivation
- Self-Motivated Nature
- Branch Operations
- Verbal and Written Communication
- Data Entry
- Product Knowledge
- Training experience
- Building rapport
- Sales expertise
- Team Collaboration
- Microsoft Office
Hobbies and Interests
- Sports
- Networking
- Coaching
- Photography
Skillsandcharacteristics
- Strong interpersonal & communication skills
- MS Office Windows
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Timeline
BANKING CENTER SPECIALIST
Country Bank
02.2022 - Current
Document Processing Clerk II
Worcester District Registry of Deeds (Commonwealth Of Massachusetts)
01.2020 - 01.2022
Customer Service Representative
TD Bank
10.2012 - 03.2020
Assistant Coach
Doherty Football High School
01.2012 - 01.2013
Paralegal Intern
McGuire & McGuire Law Office
09.2011 - 05.2012
Legal Studies -
Becker College
Business Administration -
Worcester State College
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