Stan Craven
Conroe
Summary
Results-driven account manager with expertise in client satisfaction and retention. Proven ability to manage multiple accounts while driving improvements in service delivery.
Overview
2027
2027
years of professional experience
Work History
Account Manager
Huatan Landscaping
Woodlands
2024.02 - Current
- Managed client accounts to enhance satisfaction and drive retention.
- Coordinated project schedules with landscape designers and clients to ensure timely project delivery.
- Developed proposals for landscaping projects based on client needs.
- Responded to client inquiries and resolved issues promptly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Collaborated with sales team to determine best ways to drive market share.
- Drafted detailed proposals outlining services, costs, and benefits to effectively communicate value to prospective customers.
- Addressed customer questions and concerns regarding products and services.
Associate Branch Manager
Brightview Landscaping
Houston
2021 - 2024
- Supervised daily branch operations and ensured compliance with company policies.
- Managed staff schedules and facilitated effective team communication.
- Developed and implemented service plans to meet client needs efficiently.
- Engaged with clients to provide exceptional customer service and resolve concerns.
- Coordinated branch audits, risk management processes, and security protocols.
- Analyzed financial reports to identify improvement opportunities and support strategic decision-making.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Multi-Unit Manager
IAH HMS Host
Houston
2019 - 2021
- Oversaw daily operations across multiple locations for efficient service delivery.
- Implemented operational procedures to ensure compliance with safety and health standards.
- Coordinated inventory management and supply chain activities to maintain optimal stock levels.
- Reviewed monthly financial statements from each unit; identified spending trends to pinpoint cost savings opportunities.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Trained and coached store managers on best practices in personnel management, customer relations, inventory control, merchandising, and store operations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
District Operations Manager
Jason's Deli Inc
Houston
1997 - 2018
- Developed training materials for ongoing employee development initiatives.
- Monitored store budgets regularly to ensure financial objectives were met or exceeded.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Reviewed district performance metrics regularly to uncover improvement areas.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Developed and implemented operational policies and procedures for streamlined district operations.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
Education
Some College (No Degree) - Computer Engineering
Lamar University
Beaumont, TXSkills
- Client relationship management
- Sales forecasting
- Project management
- Risk management
- Team building
- Customer service
Timeline
Account Manager
Huatan Landscaping
2024.02 - Current
Associate Branch Manager
Brightview Landscaping
2021 - 2024
Multi-Unit Manager
IAH HMS Host
2019 - 2021
District Operations Manager
Jason's Deli Inc
1997 - 2018
Some College (No Degree) - Computer Engineering
Lamar University