Summary
Overview
Work History
Education
Skills
Timeline
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Stan Hearren

Saint Petersburg,FL

Summary

Dynamic professional with a proven track record at Nissan of Vero Beach, excelling in customer service and strategic planning. Recognized for enhancing customer satisfaction through effective communication and relationship-building, while consistently achieving top sales performance. Skilled in data entry and document management, adept at multitasking and prioritizing to drive operational success.

Overview

28
28
years of professional experience

Work History

Dorm Coordinator

Pinellas County Job Corps Center
11.2021 - 06.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Car Salesperson

Nissan of Vero Beach
04.2015 - 02.2017
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.

Call Center Sales Representative

Morgan Investors
10.1997 - 09.2000
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.

Education

Bachelor of Arts - Interdisciplinary Studies (Business)

Florida International University
Miami, FL
08-2021

Associate of Arts - Human Services

Indian River State College
Ft. Pierce, FL
04-2017

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Document management
  • Staff management
  • Strategic planning

Timeline

Dorm Coordinator

Pinellas County Job Corps Center
11.2021 - 06.2025

Car Salesperson

Nissan of Vero Beach
04.2015 - 02.2017

Call Center Sales Representative

Morgan Investors
10.1997 - 09.2000

Bachelor of Arts - Interdisciplinary Studies (Business)

Florida International University

Associate of Arts - Human Services

Indian River State College

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Stan Hearren