Stan Knapton
Wichita,KS
Summary
Professional in car rental industry with history of driving operational efficiencies and customer service excellence. Focused on fostering team collaboration and adapting to dynamic market demands. Known for strong organizational skills and customer-centric approach.
Overview
16
16
years of professional experience
Work History
Car Rental Manager
Mel Hambelton Ford/Go2rent
Wichita, KS
06.2014 - Current
- Oversaw daily operations of car rental services, ensuring customer satisfaction and efficient service delivery.
- Managed fleet maintenance schedules, optimizing vehicle availability and reliability for customers.
- Developed training programs for staff, enhancing team performance and customer service skills.
- Implemented inventory management systems to track vehicle usage and streamline rental processes.
Managing Partner
Yes Fitness
Houston, TX
05.2013 - 05.2014
- Led strategic initiatives to enhance member engagement and retention across fitness programs.
- Developed and implemented operational processes that improved service delivery and member satisfaction.
- Oversaw financial management, including budgeting, forecasting, and resource allocation for optimal profitability.
- Mentored and trained staff in best practices for customer service and fitness instruction methodologies.
- Established partnerships with local businesses to create value-added services for members, enhancing community relations.
Service Advisor
Mel Hambelton Ford
Wichita, KS
05.2010 - 05.2013
- Provided exceptional customer service by addressing inquiries and concerns effectively.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Analyzed vehicle performance issues, delivering accurate recommendations for repairs and maintenance.
- Collaborated with technicians to facilitate clear communication regarding service needs and timelines.
Education
Kinesiology
The University of Texas At Austin
Austin, TXGeneral Studies
Lee College
Baytown, TXHigh School Diploma -
Ross S Sterling High School
Baytown, TXSkills
- Fleet management expertise
- Staff training and development
- Operations management
- Revenue growth
- Strategic planning
- Ethical leadership
- Recruiting
- Financial administration
- Customer service
- Sales expertise
- Relationship building
Timeline
Car Rental Manager
Mel Hambelton Ford/Go2rent
06.2014 - Current
Managing Partner
Yes Fitness
05.2013 - 05.2014
Service Advisor
Mel Hambelton Ford
05.2010 - 05.2013
Kinesiology
The University of Texas At Austin
General Studies
Lee College
High School Diploma -
Ross S Sterling High School