Standreka Overton
FORT WORTH,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Lease End Speacialist
American Honda Finance Corporation
Irving, TX
04.2022 - Current
- Display strong telephone etiquette, effectively handling difficult calls.
- Maintain positive working relationship with fellow staff and management.
- Identify needs of customers promptly and efficiently.
- Exercise versatility in fast-paced, agile work environments.
- Conduct meetings with Aim committee to show progress and address any concerns with calls taken in the LMC.
- Provide technical support for customers in resolving complex issues by being apart on NSX.
- Coordinated with other departments (Overterm) to ensure efficient workflow processes.
Lease End Specialist
RemX Staffing
Dallas, TX
05.2021 - 04.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Agent
TranzAct
Richardson, Texas
11.2020 - 05.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
Evolent Health
Bedford, TX
11.2019 - 11.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Warehouse Order Puller
S&S Activewear
Fort Worth, Texas
06.2018 - 11.2019
- Maintained accurate records of all orders pulled, shipped and received.
- Organized and stocked warehouse shelves with inventory.
- Utilized barcode scanning system to record stock movements in the warehouse.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
General Manager
Popeyes
Greenville, MS
06.2017 - 06.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Puller
Dollar General Warehouse
Indianola, MS
01.2016 - 06.2017
- Verified product descriptions, quantities, and codes against order sheets to ensure accuracy of orders.
- Followed safety regulations while operating material handling equipment such as forklifts and pallet jacks.
Main Bank Cashier
Harlow's Casino Resort & Spa
Greenville, MS
12.2014 - 01.2016
- Balanced cash drawer at the end of each shift.
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Resolved customer inquiries regarding bank services, policies, and procedures in a timely manner.
Education
High School Diploma -
Leland High School
Leland, MS05-2010
Associate of Arts -
Mississippi Valley State University
Itta Bena, MSSkills
- Teamwork and Collaboration
- Time management abilities
- Active Listening
- Problem-solving abilities
- Reliability
- Adaptability
- Excellent Communication
- Multitasking
- Effective Communication
- Decision-Making
- Problem-Solving
- Cash Management
- Experience management
- Check Cashing and Withdrawals
- Money Handling
Timeline
Lease End Speacialist
American Honda Finance Corporation
04.2022 - Current
Lease End Specialist
RemX Staffing
05.2021 - 04.2022
Sales Agent
TranzAct
11.2020 - 05.2021
Customer Service Representative
Evolent Health
11.2019 - 11.2020
Warehouse Order Puller
S&S Activewear
06.2018 - 11.2019
General Manager
Popeyes
06.2017 - 06.2018
Puller
Dollar General Warehouse
01.2016 - 06.2017
Main Bank Cashier
Harlow's Casino Resort & Spa
12.2014 - 01.2016
High School Diploma -
Leland High School
Associate of Arts -
Mississippi Valley State University