TALONNA HURT
Hyundai Capital America
Princeton,TX
1
Certification
15
years of professional experience
Results-driven professional with extensive experience in customer service, account management, and problem resolution. Skilled in leveraging CRM systems, communication, and critical thinking to drive customer satisfaction and operational efficiency. Seeking to bring expertise in team collaboration and customer relationship management to a Customer Assistance Management role.
Work History
Lease End Associate
4 Months- Analyzed customer data to optimize financing solutions and enhance client satisfaction.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Developed training materials to support staff in implementing new procedures and systems.
- Led initiatives to enhance compliance with regulatory requirements across all business units.
Customer Service Experience
2 Years 11 Months- Resolved complex customer inquiries and concerns by utilizing Toyota's CRM system, achieving a 95% customer satisfaction rating.
- Managed customer interactions and resolved technical inquiries, improving client satisfaction scores by 20% through tailored support and effective communication.
- Resolved complex service issues and managed customer inquiries, enhancing customer satisfaction scores by implementing Toyota's quality standards and leveraging CRM systems for timely follow-ups.
Senior Collection Specialist
2 Years 3 Months- Managed and optimized the collection process for over $10 million in outstanding accounts, reducing Days Sales Outstanding (DSO) by 15%.
- Negotiated payment plans with high-risk customers, ensuring compliance with company credit policies and reducing bad debt exposure.
- Tracked accounts and generated detailed aging reports using SAP and CRM systems, providing actionable insights to senior management.
Senior Recovery Specialist
8 Years 11 Months- Negotiated payment plans and settlements with delinquent customers to recover outstanding balances while fostering positive client relationships.
- Employed advanced skip tracing tools and credit reporting software to locate and recover assets, contributing to a 15% reduction in write-offs.
- Facilitated recovery processes for damaged vehicles, ensuring prompt and efficient resolutions.
- Collaborated with cross-functional teams to enhance recovery strategies and minimize operational disruptions.
- Developed training materials for new staff on recovery protocols and best practices.
Education
BUSINESS MANAGEMENT - Business Administration and Management
Skills
Regulatory compliance
Problem-solving
Attention to detail
Communication skills
Time management
Teamwork
Decision making
Critical thinking
Creativity
Emotional intelligence
Accomplishments
- Resolved complex customer inquiries and concerns by utilizing Toyota's CRM system, achieving a 95% customer satisfaction rating.
- Managed customer interactions and resolved technical inquiries efficiently, enhancing client satisfaction scores by 20% through tailored support and effective communication at Toyota.
- Managed customer inquiries and resolved complex service issues efficiently, enhancing customer satisfaction scores by implementing Toyota's quality standards and leveraging CRM systems for timely follow-ups.
- Managed and optimized the collection process for over $10 million in outstanding accounts, reducing Days Sales Outstanding (DSO) by 15%.
- Negotiated payment plans with high-risk customers while ensuring compliance with company credit policies and minimizing bad debt exposure.
- Utilized SAP and CRM systems to track accounts, generate detailed aging reports, and provide actionable insights to senior management.
- Negotiated payment plans and settlements with delinquent customers to recover outstanding balances while maintaining positive client relationships.
- Utilized advanced skip tracing tools and credit reporting software to locate and recover assets efficiently, reducing write-offs by 15%.
- Coordinated with legal and collection agencies to enforce recovery actions and ensure compliance with federal and state regulations.
Certification
All Line Adjuster
Timeline
Lease End Associate
Hyundai Capital America
04.2026 - CurrentRead More
Customer Service Experience
Toyota
08.2022 - 07.2025Read More
Senior Collection Specialist
Airgas
03.2020 - 06.2022Read More
Senior Recovery Specialist
Enterprise
04.2011 - 03.2020Read More
Collin College
BUSINESS MANAGEMENT from Business Administration and Management
Read More