Stanicia Harris
MetLife
Tucker,GA
1
Certification
12
years of professional experience
Eight years of professional experience in the insurance industry Twenty years of professional experience in Customer Service Eight years of professional experience in the large employer benefit experience Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines Able to work independently and as a team member Extensive knowledge of employee benefits and applicable laws Experience administering CORE and Voluntary benefit programs for large employer and public sector Multi-tasked Oriented Effective planning and priority setting Strong analytical and problem-solving skills Excellent project management skills Superior presentation skills Excellent organization and communication skills Knowledgeable in Medicare CMS regulations and guidelines
Work History
Client Services Consultant
5 Years 1 Month- Single-Point of contact for National Account clients
- Partnering with Financial team in completion of client reports; analyzing results and identifying trends
- Participating in client account audit and strategic planning process
- Leading and coordinating implementation of the addition of MetLife products
- Providing exceptional customer service to support ongoing customer delivery and client satisfaction
- Collaborating with account team, Account Executive, and other internal partners to manage customer relationship
- Participating in strategy meetings, establishing specific processes and reports, reviewing contract documents and completing broker agreements
- Acting as a liaison to assist with problem resolution and troubleshooting
- Overall accountability for: client requests, leading projects, providing clients with alternative solutions
- Successfully implemented new product line of coverage for an existing client generating 1.5 million of revenue
Account Manager-Employee Benefits
3 Years 1 Month- Providing overall day to day administration to National Account client
- Serve as a client representative to other departments, collaborating with technical support, product development, sales, marketing and accounting
- Recommending benefit programs to customers by studying benefit trends
- Resolving employee questions and problems by interpreting benefit policies and procedures
- Coordinating and facilitating customer annual meetings and providing plan design enhancements
- Collaborating with the Financial Consultant to meet overall financial deliverables and service to the customer
- Leading strategy meetings, preparing materials, agendas and presentations
HRBP/Health and Benefits Communication Specialist
4 Years- Assisting in coordinating benefits fairs, annual enrollment and new hire events
- Working closely with Human Resources team to drive business initiatives
- Processing plan changes and benefit changes, updating new hire enrollments and terminations
- Administering voluntary benefits enrollment, policy cancellations and reductions
- Providing customer service support to employees and carrier/vendor partners
- Coordinating and delivering mass, targeted education seminars to all current and eligible plan participants
- Facilitating the transfer of data to external contacts for services, premiums and plan administration
- Building and managing strong client relationships
- Consulting with new hires and active plan participants regarding benefit plan options
- Timely processing Qualified Life Events upon employee request
- Successfully supported new benefits program roll-out and implementation
- Promoting employee participation in employer sponsored health and wellness programs
- Forging long-term relationships with clients
Education
Bachelor of Science - Psychology
Skills
Leveraged Adobe acrobat to streamline document workflows and enhance productivity
Drove sale initiatives by identifying customers needs and delivering tailored solutions.
Oversaw payment processing systems to optimize transaction efficiency
Certification
Life, Accident & Sickness License – 2014-06
Timeline
Client Services Consultant
MetLife
07.2021 - CurrentRead More
Account Manager-Employee Benefits
EPIC Insurance Brokers and Consultants
06.2018 - 07.2021Read More
HRBP/Health and Benefits Communication Specialist
Benefits Communication Insourcing
06.2014 - 06.2018Read More
Georgia State University
Bachelor of Science from Psychology
Read More