Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Stanislav Buzhgeev

Stanislav Buzhgeev

Technical Support Engineer

Summary

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer and business needs. Offering over 5 years of customer support knowledge-base experience.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Uber Partner

Uber
Seattle, WA
06.2022 - Current
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.


IT Helpdesk

Rostelecom
Moscow
11.2021 - 05.2022
  • Provided Level 2 IT support to non-technical internal users through desk side support services.
  • Dealing with user complaints, conducting business correspondence with Level 1 IT Support and the Information Security Service Department of the company.
  • Daily processing of requests from users for technical assistance on a technical issues
  • Writing supporting documentation that allows users to expand their skills, use system functions, and find solutions to problems without the intervention of the help desk.

Service Engineer

MVideo Rus
Moscow, Moscow
07.2018 - 10.2021
  • Provided primary technical support to customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and programs terms and conditions.
  • Working on minor repair of goods under warranty service
  • Accounting for the defective products in SAP CRM, SAP ERP systems
  • Dealing with customer complaints, conducting business correspondence with related divisions of the company.

Education

Master of Science - State And Municipal Administration

National Research Tomsk State University, Tomsk
09.2007 - 07.2012

Skills

    Equipment installation

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Accomplishments

  • Double winner of quarterly competition "I care" , which is held on the basis of anonymous voting by all the employees of the store.
  • Successfully completed all stages of the “Career Without Barriers” program and was enrolled in the talent pool of the best employees of MVideo

Additional Information

Reference letter from previous employer

Timeline

Uber Partner - Uber
06.2022 - Current
IT Helpdesk - Rostelecom
11.2021 - 05.2022
Service Engineer - MVideo Rus
07.2018 - 10.2021
National Research Tomsk State University - Master of Science, State And Municipal Administration
09.2007 - 07.2012

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Stanislav BuzhgeevTechnical Support Engineer