Stanislava Ilieva
Savannah,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Esthetician,Costumers Service
Landings Club
Savannah , GA
12.2021 - Current
- Assisted with operational activities such as inventory control, loss prevention and compliance.
Esthetician
Tao Spa Group
Miami, Florida
02.2018 - 02.2020
- Conducted private client consultations.
Esthetician
Bluemercury
Miami, FL
08.2016 - 06.2018
- Educated clients on skin conditions, treatments and products to grow sales.
Esthetician,Receptionist
Uhma Spa
Miami, FL
09.2015 - 08.2016
- Developed relationships with vendors for procurement of necessary supplies and equipment.
Full Specialist
Agua Spa
Miami, FL
04.2011 - 07.2015
- Participated in cross-functional meetings to discuss strategies for improving customer experience.
Spa Receptionist ,Nail Tech
SoBe Spa Miami
Miami Bech , Florida
03.2010 - 02.2011
- Input client information into booking system accurately and completely to chart sales metrics.
Sales Associate
MNG by Mango
Miami, Florida
06.2007 - 03.2010
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts -
Beauty School of America
Miami, FL05-2010
Bachelor of Science - Computer And Information Systems
Ruse University
Ruse 05-1999
Skills
- Skin analysis
- Product recommendation
- Client consultation
- Treatment application
- Customer service
- Sales techniques
- Sales tracking
- Cosmetic procedures
- Attention to detail
- Problem solving
- Time management
- Waxing and threading
- Skincare treatments
- Aromatherapy
- Microdermabrasion treatments
- High-frequency machine use
- Sales background
- Multitasking and organization
- Product sales
- Marketing and promotion
- Spa management
- Superior attention to detail
- Retail sales
- Outstanding client care
- Workplace safety practices
- Medical recordkeeping
- Inventory management
- Vendor relationships
- Appointment scheduling
- Data entry
- Excellent customer service
- Customer service and assistance
- Client relations and customer service
- Professional customer service
- Friendly customer service
- Booking systems
- Microsoft office
Timeline
Esthetician,Costumers Service
Landings Club
12.2021 - Current
Esthetician
Tao Spa Group
02.2018 - 02.2020
Esthetician
Bluemercury
08.2016 - 06.2018
Esthetician,Receptionist
Uhma Spa
09.2015 - 08.2016
Full Specialist
Agua Spa
04.2011 - 07.2015
Spa Receptionist ,Nail Tech
SoBe Spa Miami
03.2010 - 02.2011
Sales Associate
MNG by Mango
06.2007 - 03.2010
Associate of Arts -
Beauty School of America
Bachelor of Science - Computer And Information Systems
Ruse University
Similar Profiles
Takayla SmithTakayla Smith
Pool Concierge at Landings ClubPool Concierge at Landings Club
Jack SaulJack Saul
Cart Attendant at The Landings ClubCart Attendant at The Landings Club
Connor WoodsConnor Woods
Assistant Golf Course Superintendent at The Landings ClubAssistant Golf Course Superintendent at The Landings Club
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott
Bridget GallagherBridget Gallagher
Server at Green Truck PubServer at Green Truck Pub