Driven sales associate with exceptional customer service skills. Proven expertise in building strong customer relationships and achieving sales goals through effective communication and problem-solving.
Work History
Sales Associate
10 Months
Apple Honda | 11.2025 - Current
Assisted customers in selecting vehicles that meet their budget goals vs. their needs and desires.
Assisted customers in selecting vehicles that meet their needs and preferences.
Conducted vehicle demonstrations, showcasing features and benefits effectively.
Effectively negotiated prices with customers.
Created strong customer bonds leading to increased sales and repeat clients.
Maintained up-to-date knowledge of inventory.
Utilized CRM software to track leads, follow up on prospects, and document interactions.
Followed up on sales leads through phone calls, texts, and emails.
Established personal income goals, and worked to achieve dealership goals as well.
Sales & Leasing Associate
15 Years 6 Months
O'Donnell Honda | 05.2010 - 11.2025
Guided customers in selecting vehicles aligned with budget goals and personal preferences.
Provided product knowledge to enhance customer experience and satisfaction.
Conducted vehicle demonstrations, showcasing features and benefits effectively.
Effectively negotiated prices with customers.
Created strong customer bonds leading to increased sales and repeat clients.
Maintained up to date knowledge of the inventory.
Maintained accurate records of all transactions using advanced CRM software systems for efficient tracking purposes as well as compliance requirements.
Followed up on sales leads through phone calls, texts, and e-mails.
Sales Associate
1 Year
Arena Motor Group | 05.2009 - 05.2010
Catered to high-end clientele looking for pre-owned luxury vehicles.
Developed strong rapport with customers and created positive a positive impression of the business.
Helped customers locate vehicles and checked the store system for merchandise at other sites.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding the store reach.
Education
Associate of Arts - Fine Arts/Business
Towson University | Baltimore, MD
Played on the baseball and tennis teams in my freshman/sophomore years.
Skills
Customer service excellence
Exceptional customer service
Verbal/written communication
Excellent people skills
Time management
Reliable and punctual
Goal oriented
Communication skills
Outgoing personality
Accomplishments
Honda Council of Sales Leadership Member for 10 yrs consecutive
Gold Award Recipient from 2017-2022
Platinum Award Recipient for 2022-2025
Interests
I played competitive sports at a very early age through college.