Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Quote
Software
Work Availability
Interests
Accomplishments
Certification
Languages
Websites
SeniorSoftwareEngineer

Stanley Bennifield

Marietta,GA

Summary

Highly skilled Technical Support Representative offering extensive experience in resolving technical challenges and enhancing client satisfaction. Adept at leveraging Microsoft Office applications and ticketing systems to streamline operations and support business productivity. Excellently blends analytical problem-solving with empathetic client interactions to foster positive experiences. Eager to contribute technical expertise and a strong client focus to a dynamic team.

Overview

15
15
years of professional experience

Work History

Sr. Technical Customer Support Representative

Cox Enterprises (The Atlanta Journal-Constitution)
Atlanta, GA
04.2014 - Current
  • Efficiently manage customer requests and solutions using Zendesk.
  • Updated customer profiles and managed account changes with CRM software.
  • Fixed issues with hardware, software, and apps to improve customer service.
  • Provided phone and email support for subscribers with difficulty using equipment (iOS, Android, and Windows), and various browsers.
  • Continually monitored and adapted to evolving technologies, optimal practices, and current social media trends.
  • Worked with various teams to solve complex technical problems.

Technical Office Administrator

M2SYS Technologies
Dunwoody, GA
05.2008 - 03.2013
  • Flashed 50,000 biometric devices, ensuring optimal accuracy.
  • Configured HP ProLiant servers according to unique user specifications.
  • Oversaw global inventory control, and handled financial management for parts.
  • Tested new biometric scanning equipment (finger-vein and retina identification).

Education

Certification - Computer Information Systems

Coursera
On-line
01.2025 - 03.2025

No Degree - Computer Science/Programming

Augusta Technical Institute
Augusta, GA

No Degree - Inventory

US Army Quarter Master School
Fort Lee, VA

Skills

  • Technical Problem Solving
  • Client Relationship Management
  • Data management
  • Microsoft Office proficiency
  • Analytical thinking
  • Ticketing systems
  • Effective Complaint Resolution
  • Empathetic client interaction

Timeline

Certification - Computer Information Systems

Coursera
01.2025 - 03.2025

Sr. Technical Customer Support Representative

Cox Enterprises (The Atlanta Journal-Constitution)
04.2014 - Current

Technical Office Administrator

M2SYS Technologies
05.2008 - 03.2013

No Degree - Inventory

US Army Quarter Master School

No Degree - Computer Science/Programming

Augusta Technical Institute

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Quote

Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath

Software

CRM

Iterable

Zendesk

Subcon

Piano

Windows (OS, Office)

Naviga

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

New Tech

Gaming

Self Improvment (personal, professional and financial)

Accomplishments

  • Resolved product issues through consumer testing.
  • Customer Follow-up - Ensured that customers were satisfied with issue resolutions by following up by phone and email.

Certification

Coursework in progress with Google IT Certification.

Languages

English
Native language
English
Beginner
A1
Stanley Bennifield