CRM
Stanley Bennifield
Marietta,GA
Summary
Highly skilled Technical Support Representative offering extensive experience in resolving technical challenges and enhancing client satisfaction. Adept at leveraging Microsoft Office applications and ticketing systems to streamline operations and support business productivity. Excellently blends analytical problem-solving with empathetic client interactions to foster positive experiences. Eager to contribute technical expertise and a strong client focus to a dynamic team.
Overview
15
15
years of professional experience
Work History
Sr. Technical Customer Support Representative
Cox Enterprises (The Atlanta Journal-Constitution)
Atlanta, GA
04.2014 - Current
- Efficiently manage customer requests and solutions using Zendesk.
- Updated customer profiles and managed account changes with CRM software.
- Fixed issues with hardware, software, and apps to improve customer service.
- Provided phone and email support for subscribers with difficulty using equipment (iOS, Android, and Windows), and various browsers.
- Continually monitored and adapted to evolving technologies, optimal practices, and current social media trends.
- Worked with various teams to solve complex technical problems.
Technical Office Administrator
M2SYS Technologies
Dunwoody, GA
05.2008 - 03.2013
- Flashed 50,000 biometric devices, ensuring optimal accuracy.
- Configured HP ProLiant servers according to unique user specifications.
- Oversaw global inventory control, and handled financial management for parts.
- Tested new biometric scanning equipment (finger-vein and retina identification).
Education
Certification - Computer Information Systems
Coursera
On-line 01.2025 - 03.2025
No Degree - Computer Science/Programming
Augusta Technical Institute
Augusta, GANo Degree - Inventory
US Army Quarter Master School
Fort Lee, VASkills
- Technical Problem Solving
- Client Relationship Management
- Data management
- Microsoft Office proficiency
- Analytical thinking
- Ticketing systems
- Effective Complaint Resolution
- Empathetic client interaction
Timeline
Certification - Computer Information Systems
Coursera
01.2025 - 03.2025
Sr. Technical Customer Support Representative
Cox Enterprises (The Atlanta Journal-Constitution)
04.2014 - Current
Technical Office Administrator
M2SYS Technologies
05.2008 - 03.2013
No Degree - Inventory
US Army Quarter Master School
No Degree - Computer Science/Programming
Augusta Technical Institute
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Software
Iterable
Zendesk
Subcon
Piano
Windows (OS, Office)
Naviga
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
New Tech
Gaming
Self Improvment (personal, professional and financial)
Accomplishments
- Resolved product issues through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with issue resolutions by following up by phone and email.
Certification
Coursework in progress with Google IT Certification.
Languages
English
Native language
English
Beginner
A1
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