Stanley Chimdiuba Ibeh
Florida,FL
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Gospel Pillars International Church through empathetic dispute resolution. My expertise in lab safety protocols, honed at African Petroleum PLC, significantly minimized environmental impact. This blend of active listening and stringent safety adherence showcases my ability to meet and exceed employer expectations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Gospel Pillars International Church
12.2010 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laboratory Assistant
African Petroleum PLC
06.2008 - 12.2009
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Bachelor of Science - Industrial Physics
Federal University of Technology, Owerri, Nigeria
Owerri12-2008
Skills
- Customer service
- Lab safety protocols
- Active listening
- Laboratory safety protocols
Timeline
Customer Service Representative
Gospel Pillars International Church
12.2010 - 11.2024
Laboratory Assistant
African Petroleum PLC
06.2008 - 12.2009
Bachelor of Science - Industrial Physics
Federal University of Technology, Owerri, Nigeria
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