Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Papa-Mamadou Diop

Burien,Washington

Summary

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Security Officer

Allied Universal
Bellevue, WA
02.2022 - 10.2025
  • Documented daily activities and incident reports for management review.
  • Assisted in developing security policies to enhance operational effectiveness.
  • Implemented access control measures to safeguard sensitive areas.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Data Entry & Administrative Support

Contracted
03.2020 - 12.2023
  • Processed and verified large volumes of data with high accuracy.
  • Maintained client records and organized digital files efficiently.
  • Utilized Microsoft Office Suite and other productivity tools to streamline workflow.
  • Remote

Customer Service Representative & IT Support

Asurion
02.2018 - 03.2020
  • Assisted customers in troubleshooting and resolving technical issues.
  • Provided remote IT support, improving customer satisfaction and service efficiency.
  • Managed service requests, ensuring timely follow-up and resolution.
  • Developed problem-solving skills and adaptability in fast-paced environments.
  • Remote

Education

Bachelor’s - Information Technology

Green River College
05.2024

Skills

  • Safe operation of company vehicles and equipment transportation
  • Customer service and client interaction
  • Equipment setup, troubleshooting, and maintenance
  • Strong organizational and documentation skills
  • Ability to lift and handle up to 80 lbs safely
  • Fluent in English and French
  • CCTV surveillance
  • Incident reporting
  • Report writing
  • Access control
  • Patrol operations
  • Emergency response

Certification

  • CompTIA A+
  • Cisco Certified Network Associate (CCNA)

Timeline

Security Officer

Allied Universal
02.2022 - 10.2025

Data Entry & Administrative Support

Contracted
03.2020 - 12.2023

Customer Service Representative & IT Support

Asurion
02.2018 - 03.2020

Bachelor’s - Information Technology

Green River College