Stanley Hildenbrand
Pottstown,PA
Summary
Proven Customer Service Representative at Kidde Fire Fighting, adept in problem-solving and Microsoft Office Suite, excelled in high-stress situations by maintaining professionalism and empathy, leading to increased customer loyalty. Recognized for surpassing performance metrics, demonstrating exceptional product knowledge and critical thinking skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kidde Fire Fighting
1990.12 - 2005.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Pottstown High School
Pottstown, PA06.1961
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Product Knowledge
- Microsoft Office Suite
- Data Collection
- Office equipment proficiency
Additional Information
I have been retired since 2005 and need to supplement my finances.
I am a US Navy veteran with an honorable discharge in 1964.
I have been a volunteer firefighter for most of my life, holding positions of Fire Chief, Fire Marshal. various chief positions and first class firefighter. I also served as the President of the fire department.
Timeline
Customer Service Representative
Kidde Fire Fighting
1990.12 - 2005.09
High School Diploma -
Pottstown High School
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