Summary
Work History
Education
Skills
Timeline
Generic

Stanley Knapp

Moscow

Summary

Experienced technical support professional known for service excellence, efficient delivery, and effective communication. Proven ability to resolve technical issues and enhance customer satisfaction.

Work History

Pizza Delivery Driver

Pizza Hut
New Boston, TX
  • Delivered orders promptly, ensuring customer satisfaction and adherence to company standards.
  • Navigated routes efficiently, minimizing delivery times while maintaining safety protocols.
  • Managed cash transactions accurately, enhancing financial accountability during shifts.
  • Communicated effectively with team members to coordinate deliveries and optimize workflow.

Technical Support Representative

Apple
De Kalb, TX
  • Assisted customers in troubleshooting hardware and software issues effectively.
  • Provided clear guidance on product features and functionalities to enhance user experience.
  • Documented customer interactions and resolved inquiries promptly using support ticketing system.
  • Educated customers on best practices for device maintenance and optimal performance.

Technical Support Representative

Dell
Clearfield, UT
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Call Agent

Convergys
Ogden, UT
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Managed high-volume inbound calls, ensuring timely responses and efficient service delivery.
  • Developed a strong rapport with customers, ensuring repeat business and positive feedback.
  • Improved customer satisfaction levels by promptly addressing inquiries.

Men's Sales Associate

Mervyn's
Tacoma, WA
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Processed transactions accurately at point-of-sale system, ensuring efficient check-out experiences.
  • Collaborated with team members to achieve daily sales goals and maintain high service standards.

Education

High School Diploma -

Spanaway Lake High School
Spanaway

Lifetime A+ Certification - Core IT Skills in Hardware And Software

CompTIA
Clearfield, UT

Skills

  • Service excellence
  • Payment collection
  • Efficient delivery
  • Safety awareness
  • Problem-solving
  • Hardworking and responsible

Timeline

Pizza Delivery Driver

Pizza Hut

Technical Support Representative

Apple

Technical Support Representative

Dell

Call Agent

Convergys

Men's Sales Associate

Mervyn's

High School Diploma -

Spanaway Lake High School

Lifetime A+ Certification - Core IT Skills in Hardware And Software

CompTIA

Similar Profiles

CREATE PROFILE