Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner / Director
Emerald Coast Containers
Pensacola, FL
01.2020 - Current
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
IT Technology Senior Consultant
Melton And Associates Pty Ltd
Coolangatta , Queensland , Australia
05.2000 - 01.2020
Enhanced system efficiency by implementing cutting-edge IT solutions and best practices.
Streamlined IT operations for increased productivity by optimizing processes and automating tasks.
Reduced downtime significantly with proactive maintenance and timely troubleshooting.
Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
Designed scalable network infrastructures that supported business growth while maintaining optimal performance levels.
Conducted comprehensive risk assessments, identifying vulnerabilities and implementing robust security measures to protect sensitive data.
Optimized cloud-based storage systems, ensuring seamless data accessibility for remote employees without compromising security.
Provided expert guidance during the selection and implementation of new technologies, resulting in cost-effective upgrades and enhanced capabilities.
Education
Microsoft Certified Trainer - Information Technology
Microsoft Certified Trainer
Remote And Classroom In Jeddah Saudi Arabia
05.1995
Certified Software Engineer - Microsoft Operating Systems
Microsoft
Remote
03.1995
Associate of Science - Aeronautical Engineering
Community College of The U.S. Air Force
Little Rock, AR
04.1980
Skills
Regulatory Compliance
Business Management
Administrative Oversight
Business Administration
Project estimating
Consulting
Small business operations
Certification
Microsoft Certified Software Engineer
Microsoft Certified Trainer
Certified Classroom, Simulator and Systems Instructor by U.S. Air Force Academic Instructor School
Timeline
Owner / Director
Emerald Coast Containers
01.2020 - Current
IT Technology Senior Consultant
Melton And Associates Pty Ltd
05.2000 - 01.2020
Microsoft Certified Trainer - Information Technology
Microsoft Certified Trainer
Certified Software Engineer - Microsoft Operating Systems