Stanley Moscova
Miami,FL
Summary
Dynamic professional with a proven track record in guest relations and time management, honed across roles at Aloft Hotel and VPNE. Excelled in elevating customer service standards and enhancing company reputations through strategic public relations at I95 Exotic Car Rental. Skilled in reservations management and problem-solving, consistently achieving high guest satisfaction rates.
Overview
13
13
years of professional experience
Work History
Front Desk Supervisor
Aloft Hotel
06.2022 - Current
- Collected room deposits, fees, and payments.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Valet Parking Assistant Manager
VPNE
04.2021 - 01.2023
- Assigned duties or work schedules to employees for adequate shift coverage.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Evaluated employee performance in quarterly and annual reviews.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Trained service staff on latest policies and procedures.
- Developed strong relationships with clients by providing courteous and professional service at all times.
Public Relations
I95 Exotic Car Rental
07.2011 - 10.2016
- Enhanced company image through strategic public relations efforts, securing media coverage in top-tier publications.
- Supported public relations efforts by compiling media lists, monitoring coverage, and creating press materials.
- Spearheaded public relations efforts, securing positive media coverage and enhancing company reputation.
- Spearheaded public relations efforts, building strong relationships with key industry influencers and media outlets.
- Increased brand awareness by executing strategic public relations campaigns and media outreach efforts.
Education
Associate of Arts -
City Tech
Brooklyn, NYHigh School Diploma -
North Miami Beach Sr High
North Miami Beach06-2005
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Customer Service Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Creyol
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Supervisor
Aloft Hotel
06.2022 - Current
Valet Parking Assistant Manager
VPNE
04.2021 - 01.2023
Public Relations
I95 Exotic Car Rental
07.2011 - 10.2016
Associate of Arts -
City Tech
High School Diploma -
North Miami Beach Sr High
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