Summary
Overview
Work History
Education
Skills
Timeline
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STANLEY NASH

Jacksonville

Summary

Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Technical Support Specialist

NextWave Technologies
01.2024 - 04.2025
  • Troubleshoot hardware, software, and network issues for corporate and small business clients, achieving a 92% first-contact resolution rate.
  • Documentation and knowledge base articles for internal and client use.
  • Collaborated with development teams to escalate and resolve complex issues, improving system stability.

Customer service

BrightPath Enterprises
02.2022 - 12.2023
  • Generated new leads through cold calling, email outreach, and social media engagement, increasing client base by 18% within the first year.
  • Exceeded sales quotas for 10 consecutive months by tailoring product solutions to customer needs.
  • Conducted virtual product demos, presentations, and negotiations, resulting in a 22% higher closing rate.
  • Remote

Customer Service Representative

SkyBridge Communications
06.2019 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Graduate -

Miramar High School

Skills

Customer Service & Communication

Active Listening

Empathy

Problem Solving

Technical Troubleshooting

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Timeline

Technical Support Specialist

NextWave Technologies
01.2024 - 04.2025

Customer service

BrightPath Enterprises
02.2022 - 12.2023

Customer Service Representative

SkyBridge Communications
06.2019 - 04.2023

High School Graduate -

Miramar High School

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