Telma Anika
Agile/ Scrum Master
New Carrollton,United States
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Years of progressive IT experience.
Overview
6
6
years of professional experience
Work History
Business Analyst
KNPS
, NY
04.2020 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
Credentialing Coordinator
Community Clinic, Inc
07.2022 - 10.2022
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Assisted with managed care auditing processes and performed internal file audits.
- Maintained accurate files, records and credentialing documents in well-maintained databases using CredentialMyDoc and CAQH.
- Conducted primary source verifications such as background checks and board certifications.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Prepared records for site visits and file audits.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Partnered with Technical Support and Human Resource to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Worked alongside global business leader to deploy new training strategies.
Systems Analyst
Zenith Insurance
05.2014 - 02.2017
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Boosted information sharing by enhancing interfaces between computer systems.
- Detail-oriented Systems Analyst with 5 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
- Provided client support on system operation and troubleshooting.
Education
Associate of Science - Information Security
Prince George's Community College
Upper Marlboro, MD07.2023
Bachelor of Arts - Business Administration And Management
University Institute of The Golf of Guinea
Cameroon12.2015
Skills
- QA Tools
- User Support
- Time Management
- Reading Comprehension
- Microsoft SharePoint
- Critical Thinking
- System Administration
- Microsoft Excel
- Software Management
- Network Security
- Security Needs Assessment
- Administration and Management
Timeline
Credentialing Coordinator
Community Clinic, Inc
07.2022 - 10.2022
Business Analyst
KNPS
04.2020 - Current
Systems Analyst
Zenith Insurance
05.2014 - 02.2017
Associate of Science - Information Security
Prince George's Community College
Bachelor of Arts - Business Administration And Management
University Institute of The Golf of Guinea
Accomplishments
- Documented and resolved a technical which led to the company target.
- Collaborated with teammates to in the development of the database software to carryout a survey outside the company .
- Supervised team of systems coordinators staff members.
- Achieved mail merging by introducing Access for sending out multiple mails at once to destination in a secured manner
Certified Scrum Master
I took the class and studied got knowledge and experience and now was able to get my certification. I strive in working excellently as a team and completing a task at its time of completion.
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